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Customer Care Consultant
2 weeks ago
The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value.
nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.
We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary.
Let's talk about Diversity, Equity and Inclusion
Let's talk about this role
Let go of the stereotype that comes when you hear the words sales and call centre.
Are there KPIs? Yes
Will I be receiving inbound leads, and outbound leads? Yes
Will I receive ongoing coaching, feedback and development to help me achieve these goals? Absolutely
This role will see you have meaningful conversations with our members. Through inquisitive questioning, and a long term established framework, you'll spend your day discovering the needs of our members, and recommending the BEST solution for them
This role will see you:
- Promote and sell nib's Private Health Insurance products and services, by partnering with members to ensure we understand their needs and provide suitable solutions
- Ensure nib members are fully informed with accurate information about their product and entitlements
- Be open to growth and learning, and be part of a team culture that supports one another and celebrates our success
- Work remotely 80% of the time, with in office days for team connection, collaboration and fun
Your motivation and drive coupled with a passion for achieving and reaching set goals will set you up for success We are looking so someone who has the ability to speak to a range of different customers from all walks of life, while demonstrating high attention to detail and not afraid to challenge the status quo
You do not need to have prior contact centre or sales experience, we provide full training. What we are looking for is someone with motivation and drive, coupled with a passion for achieving and reaching set goals and a positive "can do" attitude
Due to our business requirements, this role will see you enjoy a sleep in daily with shifts starting between 11:00am-12:30pm and finishing between 7:00pm-8:30pm Monday to Friday.
You will be available to commence training and employment on 15th January 2024.
Successful applicants will need to be able to commit to in person training days and in office days in alignment with our 80/20 hybrid work approach.
- Let's talk about working at nib
- Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we're committed to creating a flexible working environment where you're free to be you.
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance-
- The opportunity to give back to the community through paid leave for volunteering through nib Foundation-
- Support
- Access to our employee share plans, shortterm incentive program and life and salary continuance insurance benefits
- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employeesThe fine print
- All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
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