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Customer Care Consultant
3 weeks ago
- Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons
- You will be the voice of nib, representing our brand by providing excellence in customer service
- It is a fastpaced inbound call centre, where you can take up to 60 calls a day
- The environment is very structured, with set Key Performance Indicators (KPIs)
- You will promote nib products and services and drive for first call resolution to queries
- You will create meaningful member experiences, helping nib's members get the best value out of their health insurance
- You will be part of a team that supports one another and celebrates success
- This role will be based in our Newcastle, Central Coast and Sydney hubs
- This role will see you work on a rotating roster between 8:00am5:30pm Monday to Friday.
You will be available to commence on the 2nd August 2024 and be able to commit to two weeks of training which will run 9:00 am-5:00 pm.
Let's talk about working at nib Group- We are committed to creating a supportive working environment, where you are free to be you We value working flexibly, and that includes providing our people with hybrid working options.
- The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members, travellers and participants make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.
We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary.
Let's talk about diversity, equity, and inclusion
The fine print
- All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
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