Customer Care Consultant

2 weeks ago

Newcastle, New South Wales, Australia Blackwoods Full time
Opportunities to grow and develop your career

  • Monday
  • Friday role
  • Team member discounts to Kmart, Bunnings and Officeworks

The Opportunity


As a Customer Care Consultant, you will be part of a customer centric team supporting our clients and Account Managers.

While this isn't a customer facing role, you will assist with customer queries while being proactive to problem solve to ensure overall satisfaction.

This role will be based onsite at
Blackwoods Newcastle and is a
permanent, full-time opportunity.

Some of the tasks in the role:

  • Support the branch Account Managers with any customer queries
  • Action any administrative tasks related to the Customer Care role
  • Conduct product recommendations to customers based on previous buying history
  • Striving for first contact resolution and deliver on relevant service level objectives

Some of the skills required:

  • Experience in a customer focused environment
  • Strong written and verbal communication skills
  • Ability to work autonomously in a small team
  • Exposure to Microsoft Office suite
  • A proactive mindset to anticipate and problem solve

Our Story
Blackwoods is Australia's leading supplier of industrial and safety supplies.

For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world's best brands.

From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.


With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do.

Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let's help more people build a better Australia.


Next Steps
Video

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