Project Manager With Contact Center Domain Experience

2 weeks ago

Sydney, New South Wales, Australia Infosys Limited Full time
Project Manager with Contact Center Domain Experience Process|Project Management|Project Management Company ITL Australia Requisition ID119591 BR

About Us:
Infosys is a global leader in next-generation digital services and consulting.
We enable clients in more than 56 countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.
We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit to see how Infosys (

NYSE:
INFY) can help your enterprise navigate your next.

Location:
Sydney,

Australia Salary:
AUD AUD 141,157 (Annual Gross)

Short Description:
Looking for Project Ma nager from Contact Center Domain Roles and Responsibilities: Project Ma nagement Bottom-line responsibility of Infosys delivery Plan and track implementation of best practices on following Agile / Dev Ops adoption Productivity, maturity and quality improvements values adds delivery ensuring strategic initiatives at the subdomain level driving offshoring outcome based models Drive /participate/coordinate key meetings with stakeholders Escalation point of contact for the Lo B delivery Lo B level risk and issues management and liaise with Head Of / Program Director Ensure Customer as well as Infosys health check requirements are met Resource and demand management Contract management Productivity and Quality initiatives Continuous improvement and innovation drive Job description

About Us:
Infosys is a global leader in next-generation digital services and consulting.
We enable clients in more than 56 countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.
We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit to see how Infosys (

NYSE:
INFY) can help your enterprise navigate your next.

Location:
Sydney,

Australia Salary:
AUD AUD 141,157 (Annual Gross)

Short Description:

Looking for Project Ma nager from Contact Center Domain Roles and Responsibilities: Project Ma nagement Bottom-line responsibility of Infosys delivery Plan and track implementation of best practices on following Agile / Dev Ops adoption Productivity, maturity and quality improvements values adds delivery ensuring strategic initiatives at the subdomain level driving offshoring outcome based models Drive /participate/coordinate key meetings with stakeholders Escalation point of contact for the Lo B delivery Lo B level risk and issues management and liaise with Head Of / Program Director Ensure Customer as well as Infosys health check requirements are met Resource and demand management Estimation / OPEX review Contract management Productivity and Quality initiatives Continuous improvement and innovation drive Skill / Competencies / Experience: ESSENTIAL Good u nderstanding of Contact Center Domain Manage Contact Center Implementation / Support Good knowledge of technology landscape to be able to guide team.

Tertiary Qualification in IT / Computer Science / related discipline.
PREFERRED Strong communication skills, both written and verbal.
Highly motivated self-driven with a positive attitude.

ADDITIONAL Excellent customer facing skills Excellent written and verbal communication skills Strong attention to detail and outstanding analytical and problem-solving skills.

All aspects of employment at Infosys are based on merit, competence and performance.
We are committed to embracing diversity and creating an inclusive environment for all employees.
Infosys is proud to be an equal opportunity employer.
At Infosys, we recognize that everyone has individual requirements.

If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors.

In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile.

All recruitment activity must be coordinated through the Talent Acquisition department.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity.

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