Domain Lead

2 weeks ago

Sydney, New South Wales, Australia ING Group Full time
Domain Lead - Voice & Chat


Excellent unique opportunity to lead and shape the delivery functions as" Domain lead - Voice & Chat" as ING embarks on their Leap strategy, to build the bank of the future.

The Domain Lead is a key senior role in the CIO -Digital organisation reporting into the Area Lead and support them in the design and execution of the technology strategy for voice and chat domain.

Their people leadership responsibilities encompass the Chapter Leads, and oversight of both onshore and offshore engineers within the domain.

What you'll do...

  • Be the primary point of contact for stakeholders within the domain, including business units, internal teams, and external partners.
  • Ensure that business activities within the Domain area comply with relevant external regulatory and/or voluntary codes and with internal policies and procedures.
  • Ensure reliability, security, and performance of critical IT assets within the domain.
  • Oversee system maintenance, lifecycle management, as well as incident and problem management.
  • Build high performing teams with high levels of engagement and effective engineering practices.
  • Manage performance of external suppliers / partners and ensure that contractors and offshore team members share in Ing's values and way of working.

What we're looking for...

  • Proven experience in banking / investment technology strategy development and execution in alignment with architecture and other IT functions.
  • Demonstrated experience in leading substantial financial services technology team.
  • Experience in management & negotiation of large vendor commercial contracts.
  • Experience with Distributed Agile Delivery (onshore/offshore).

What's in it for you?

  • Drop everything and learn with over 16,000 professional and personal development courses to choose from.
  • Discounted ING Health Insurance.
  • An additional Rest Day to support your wellbeing.
  • An IMPACT Day to volunteer on approved sustainability activity.

About Us


At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged.

We've built a culture that's fun, friendly, and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead.

And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.


We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you'd feel at home. We'd love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So, no agency introductions, please.)

Need more?
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