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Contact Center Business Analyst

3 months ago


Sydney, New South Wales, Australia XPT Software Australia Pty Ltd Full time
Job Description
Job Description:

Mandatory Skills

  • Business Analyst with 7+ years experience
  • Understanding of the Contact Center domain

Experience in Contact Center nice CxOne

Responsibilities

  • Gather requirements & create Functional Specification Document
Should liaison with the Senior management & business stakeholders

About XPT:


• XPT Software Australia PTY Ltd, incorporated in 2016, is a Software services company catering to a vast variety of clients across Australia in Banking, Insurance, Telecom, Mining and Manufacturing etc domains.


• We have 90+ technocrats in Australia working at our client project locations at Melbourne, Sydney, Brisbane, Perth, Adelaide etc.


• We engage with our clients for their IT services, R&D, Staff augmentation and Permanent hiring needs for Australia


• XPT Software Australia is part of group companies which has global presence across India (Bengaluru, Chandigarh), Europe ( Berlin, Sweden, Poland)


• We have served 100+ clients globally fulfilling their onsite-offshore needs through local hiring or sponsored work visas


• With our strengths and capabilities, we aspire to support GLOBAL OEMs, Tier 1, Tier 2 companies in Automotive, Aerospace, BFSI, Consumer/Healthcare and Telecom space


• Visit below link to see more opportunities with us



Requirements
CXone, Contact Center, Business Analyst