Team Lead Customer Service

2 weeks ago

Melbourne, Victoria, Australia Aggreko, LLC Full time

Purpose:
Positions holders are responsible at varying levels for providing administrative and secretarial services to the organisation.

Activities include producing documents, collecting, recording, sorting and filing data, preparing reports and presentations, making travel arrangements, planning office events and meetings, arranging appointments, responding to inquiries, data entry, and operating office equipment.

Also includes responsibilities for reception/telephone and greeting visitors.

Desired skills:

  • Minimum of 5 years of relevant Customer Service experience.
  • Minimum of 2 years senior or Team Lead experience,
  • PC literary in a Microsoft environment and ERP system
  • Proven Customer focus with a strong sense of urgency for creative solutions
  • Acute attention to detail
  • Excellent interpersonal skills with the ability to communicate across all levels of the organization, including, strong written, oral, facilitation, and presentation skills
  • Collaborative style with decisive, resultsoriented approach
  • Ability to selfdirect and selfmanage
  • Willingness to learn all aspects of the business
  • Experience within the hire industry would be advantageous, but not essential

Key Responsibilities:

  • Exceeds customer expectations incorporating well defined touchpoints throughout the customer hire journey
  • Leading by example and providing support for the Customer Service team
  • Drive performance, ensuring business needs and daily activities are met
  • Exceeding our KPI's and SLA targets to provide an optimum service for our internal and external customers
  • Maintain high level of customer satisfaction
  • Managing own tasks and task management of team, ensuring business expectations are met
  • Collaborating with key internal stakeholders to ensure clear communication is provided across all internal teams and through to our external customers
  • Quality management of our customers orders and agreements including variations to the original order, changing technical requirements, hire extensions and additional services.
  • Maintains high levels of customer satisfaction and positively impacts the customer feedback KPIs

Typical Experience:
University Degree / Specialised Diploma / Vocational Training

About Aggreko

We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences.

We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

Equal Opportunity Employer, including disability and veterans.

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