Customer Service

1 week ago


Melbourne, Victoria, Australia Lead Group Consultancy Full time
Monthly sales and orders report

  • Ensure accurate product pricing in Pronto
  • Conduct distributor reviews

About Us:
My Client in Melbourne is seeking a dynamic Sales and Commercial Customer Service Manager. This role is vital for their sales success and overall business operations.

Purpose:
Responsible for sales and commercial reports, pricing management, customer relations, and continuous system improvements.

Responsibilities:

-
Sales and Commercial Reports
Australia:Monthly sales and orders report Backorder and overdue reports Frequent reporting on strategic plan execution-
Sales and Commercial Reports
UK:Monthly KPI report Ops Improvement tracker update Assist with various commercial reports ESG dashboards and Business Review presentations-
Pricing:

  • Ensure accurate product pricing in Pronto
  • Review lowmargin sales
  • Special price proposals and updates
  • Maintain price increase register
-
Customer Management:

  • Maintain customer promise dates
  • Liaise with State Managers
  • Approve credit requests
  • Conduct distributor reviews
-
Systems Improvements:

  • Drive continuous improvements in Pronto, CRM, and other systems
-
S

E Asia Support:


  • Support S.E Asian Customer Service Manager

HSE (Health, Safety, and Environment):

  • Prioritize safety and lead by example
  • Contribute to improving safety and maintain ISO accreditation

General:

  • Seek cost reductions and continuous improvement
  • Work consultatively and encourage teamwork
  • Display high integrity and business ethics
  • Manage staffing issues and keep superiors informed
  • Provide excellent service to internal and external customers
  • Protect Company assets
  • Follow Company Policies and directions

Qualifications and Experience:

  • Inside and external sales experience
  • Staff supervision and distributor engagement for similar industrial products

How to Apply:
Submit your resume and cover letter. A generous base + Super is on offer.
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