Customer Service Team Lead, Safety

2 weeks ago

Melbourne, Victoria, Australia Neuron Mobility Full time

The Role

This role reports into the Head of Customer Service (CS). The CS Team Lead, Safety will manage a team of Specialists and all safety matters under the CS Team's Safety arm. He/she will be heavily involved in interfacing with other departments in order to drive the tasks required of this role.

What You'll Do:

Manage, execute and enhance on the existing incident management process that covers all ride incidents relating to Neuron's vehicles De-escalate situations skillfully and suppress any situations from media/council escalation Manage, execute and enhance the breach management system including building processes as well as product automations and optimisations Expertly manage safety user resolution and be able to guide the team members to understand concepts for application purposes Create and track overall safety metrics to identify gaps in safety processes and recommend improvements or drive process efficiencies to improve various workflows Be able to independently troubleshoot and liaise with other internal departments to fix issues and improve efficiency in relation to the safety sub-function Understand all work streams within the CS department Follow company communications guidelines and procedures under minimal supervision Build expert and dynamic knowledge of Neuron's service Troubleshoot issues, manage and re-prioritise resolutions in a systematic, data driven approach Manage customised data requests for safety data, governing its data quality and control from a business perspective Consistently work on process improvements and reporting updates to keep up with the company's fast paced growth. Effectively link user complaints, our product and technology to troubleshoot and provide insights to the internal stakeholders from a user's perspective

What You'll Need:

Expert negotiation skills Strong stakeholder management skills Strong communication skills, including active listening, understanding and clear articulation Ability to solve problems and alleviate conflicts or de-escalate situations tactfully Ability to multitask, manage time and competing priorities Able to work individually and as a team Background in Customer Service, Psychology or similar would be an advantage Curious, tenacious and proactive to be able to think on their feet Project and process management skills Proficient in Microsoft Excel with basic logic understanding Strong managerial skills in ensuring the team members are able to deliver quality work with scale

Our Values

Make It Happen
We strive to deliver results with the highest impact and are committed to following through. We continuously optimise through collaboration to achieve the best collective outcomes.

Be Proactive
We seize the initiative and are always looking for continual improvement, for ourselves, our team and the cities we serve. We relish the chance for action even if it leads us outside of our normal scope.

Trust Facts Over Opinion
Our decisions are evidence-based. We assess situations fairly, wherever possible using reason and logic rather than unverified opinions.

Stay Curious
 We ask questions, challenge assumptions, learn from mistakes and are ready to leave behind what we thought we knew.

Do More With Less
We understand that both time and resources are finite. We balance our priorities and think strategically about how we can maximise our impact and the return on investment.

  • Customer Service

    2 weeks ago

    Melbourne, Victoria, Australia Lead Group Consultancy Full time

    Monthly sales and orders report Ensure accurate product pricing in Pronto Conduct distributor reviewsAbout Us: My Client in Melbourne is seeking a dynamic Sales and Commercial Customer Service Manager. This role is vital for their sales success and overall business operations.Purpose: Responsible for sales and commercial reports, pricing management, customer...

  • Health and Safety Officer

    2 weeks ago

    Melbourne, Victoria, Australia Safety People Full time

    6 month contractPermanent Part-time, Mon, Wed & FriPort Melbourne based role About the company: Join a leading logistics company committed to excellence in safety, sustainability, and customer service. On offer is an exciting opportunity to work in a dynamic environment and contribute to building a safer future. About the Role: We are seeking a passionate...

  • Health & Safety Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Safety People Full time

    Supporting the Victorian team Port Melbourne based 3 days and 2 days from home Strong team and cultureHealth and Safety AdvisorAbout the Role:Reporting directly to the National General Manager for Safety, you will be part of the international Health and Safety Team providing support and overseeing risk levels across the work environments and driving risk...

  • Health Safety

    2 weeks ago

    Melbourne, Victoria, Australia Safety People Full time

    Lead health, safety across Oceania regionSalary commensurate with exp. Circa $170K+Based near Knox, Vic About the Company: An innovative Australian-owned company, specialising in the automotive, electrical, and portable power management industries, is seeking a Health and Safety Leader for the Oceania region. Known for its market-leading brands and...

  • Customer Service Team Lead Au

    2 weeks ago

    Melbourne, Victoria, Australia Brenntag Full time

    CUSTOMER SERVICE TEAM LEAD AU:Our team in Melbourne currently has an opening for a Customer Service Team Lead AUYOUR ROLE & RESPONSIBILITIES:Develop and lead a customer focused team delivering service excellence in customer service while supporting Brenntag's Commercial/Sales and Supply Chain functions.Lead by example with a problem solving, solution focused...

  • Customer Service Representative

    2 weeks ago

    Melbourne, Victoria, Australia Brock Safety Appliances Full time

    As a Customer Service Representative, you'll be Brock safety appliances' voice and use empathy and product expertise to ensure our users feel understood and valued. Your mission will be to solve customer issues efficiently and effectively. See an opportunity to improve customer trust at scale or your own team's efficiency? Self-starters who identify and...

  • Customer Service Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia Australian Unity Full time

    What Makes Us, UsWe want to be the most trusted wellbeing company in Australia, and this means our focus on wellbeing starts with our people. We support our employees Real Wellbeing so that they can better support our members' and customers' wellbeing journey.At Australian Unity We're for real wellbeing. For us, real wellbeing means so much more than...

  • Head of Employee Safety

    2 weeks ago

    Melbourne, Victoria, Australia Safety People Full time

    Melbourn or Sydney based (WFH) 3 Direct Reports Multi State Attractive Salary Package plus BonusLeading healthcare, financial services, and retirement living provider in Australia. We are dedicated to helping people thrive and are committed to making a positive impact in the communities we serve.We are seeking an experienced Head of Safety to join our...

  • Team Lead Customer Service

    2 weeks ago

    Melbourne, Victoria, Australia Aggreko, LLC Full time

    Purpose:Positions holders are responsible at varying levels for providing administrative and secretarial services to the organisation. Activities include producing documents, collecting, recording, sorting and filing data, preparing reports and presentations, making travel arrangements, planning office events and meetings, arranging appointments, responding...

  • Customer Service

    2 weeks ago

    Melbourne, Victoria, Australia Universal Business Team Full time

    About the Company:MPI Automotive is a well-respected name in the automotive industry, known for its exceptional products and services. MPI are a passionate team dedicated to offering outstanding products and services to their customers. And now, we're on the lookout for a friendly, enthusiastic, and customer-focused individual to join the team.Role...

  • Customer Service Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia NEXTDC Full time

    Company DescriptionAt NEXTDC we are building the heart of Australia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.As an Australian head officed, ASX100 listed company we currently...

  • Team Lead, Customer Service

    2 weeks ago

    Melbourne, Victoria, Australia WEX Inc. Full time

    Job ScopeThe Team Leader Customer Services AU supports our Australian Customer base and is an important role in the APAC Customer Operations team. The position will be responsible for leading and developing a team of 8 customer service advisors, workforce and queue management, quality standards and the achievement of CX and operational targets. With an...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Lead Group Consultancy Full time

    Location: Altona, Australia Warehousing, Transport and DG Dynamic team environmentMy client, a dynamic organization in Altona, is seeking a dedicated Customer Service Officer to join their team. Reporting to the Site Manager, this role plays a pivotal part in delivering exceptional service to our valued customers.Key Responsibilities: Customer Service...

  • Safety Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Safety People Full time

    Strong pipeline of work Monday to Friday work no weekends Salary plus vehicle, fuel card, laptop, phoneA busy Civil Construction company involved in Sub-division and Land Development projects across Melbourne looking for a Senior Safety Advisor / Safety Manager. Working across multiple sites and managing a small team this is a busy role for an experienced...

  • Safety Lead

    2 weeks ago

    Melbourne, Victoria, Australia Public Sector People Full time

    Lead and drive safety culture across the organisation Role across both white and blue collar workforces REM (LG Band 8) range approx. $117K $131K + Super (dep. on experience)PSP are exclusively recruiting this Safety Lead (Band 8) position on behalf of the Monash City Council.Reporting directly to the Executive Manager People and Safety, the role sits...

  • Safety Lead

    2 weeks ago

    Melbourne, Victoria, Australia Woolworths Group Full time

    Safety Lead | Melbourne Fresh Distribution Centre Fixed Term Opportunity | August start Truganina Location Excellent opportunity for growth within the group We are Woolworths Group We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – 'to create better experiences...

  • Health, Safety and Wellbeing Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Safety People Full time

    Flexible Working Arrangements.Competitive salary.Temp-to-perm Opportunity. About the Role: We're thrilled to present an outstanding opportunity for a Health, Safety and Wellbeing Coordinator within a values-driven organisation committed to excellence and improvement. This pivotal role sits within the People & Culture leadership team, where you'll implement...

  • Safety and Well Being Partner

    2 weeks ago

    Melbourne, Victoria, Australia Safety People Full time

    Fantastic remuneration package and staff incentives Work for a National Organisation Flexible working conditionsAbout The Company:Our client is a large food retailer, with restaurants across multiple states. Who believe that everyone plays a vital role in helping creating a better future, That's why they are committed to sustainability initiatives in there...

  • Safety Lead

    2 weeks ago

    Melbourne, Victoria, Australia Woolworths Group Full time

    Safety Lead | Melbourne Liquor Distribution Centre Full Time Opportunity Laverton North Location Excellent opportunity for growth within the group We are Woolworths Group We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – 'to create better experiences together for a...

  • Child and Family Safety Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia The Royal Melbourne Hospital Full time

    Location: Melbourne | Northern MetropolitanJob type: Full time, Part timeOrganisation: The Royal Melbourne HospitalSalary: Salary not specifiedOccupation: Health and Allied HealthReference: 72654Child and Family Safety Team LeadGrade 4 Social Worker- Lead the peak team coordinating the hospital response for family safety: Foster excellence in child...