Client Care Representative

2 weeks ago

Brisbane, Queensland, Australia Sonova Full time
Who we are

In a life without sound, our work provides meaning.

As a leading provider of innovative hearing care solutions, we are not just a company that makes products:
we are a team on a mission to help people enjoy the delight of hearing.

To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova - develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.


  • Brisbane, AustraliaClient Care Representative
  • Central Services
  • We are looking for a talented, enthusiastic and dedicated Client Care Representative to join our Central Services team in our Brisbane Head Office.
  • This role is a 12 month fixedterm contract covering parental leave. The role is working 19 hours per week over 3 days, Monday, Tuesday and Thursday.
    Who are we?
  • Neurosensory is a complete hearing health care company, with 24 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.
  • We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world.
  • Our talented and passionate employees all over the world know they contribute to something greater than themselves they create a life without limitation through the sense of hearing. Join our mission and become part of our team
    What will you be doing?
  • You will provide an exceptional level of service to all of our clients and play an integral role in the day to day functions of the company

Your duties will include:

  • Answering a high volume of incoming phone calls
  • Conduct outbound phone calls to existing client base
  • Managing the appointment books for our clinicians
  • Scheduling and confirming appointments for clients
  • Assisting with client and doctor enquiries
  • Receiving and placing orders

What do you need to be successful in this role?

  • You will be working with people with hearing impairment on a daily basis. To be successful in the role it is vital that you have excellent verbal and written communication skills and lots of patience.

The successful applicant must possess the following attributes:

  • Demonstrated experience working within a team environment.
  • Experience working in an inbound call centre is highly desirable.
  • The ability to operate effectively in an environment of a high and varied workload.
  • Demonstrate judgement and advanced skills in the delivery of administrative services.
  • A warm, collaborative, cando attitude.
  • Exceptional customer service focus.
  • Excellent problem solving skills.
  • Excellent computer skills.

Why work with us?

  • You will be working as part of a dynamic and high performing team in a genuinely rewarding role with purpose and meaning.
  • Neurosensory believes in its people and ensures all new starters are provided with the training and support required to excel in their new role and with the opportunity to grow and develop in their role and beyond.
  • Plus, access to a wide range of benefits such as discounts on hearing devices, access to our online wellbeing platform, discounts and cashback from a wide range of retailers, and much more
    Sound interesting?Sonova is an equal opportunity employer

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