Client and Community Advisor

1 week ago

Brisbane, Queensland, Australia Lutheran Community Care Full time

Client and Community Advisor


We're thrilled to announce an opening for a part time (2 days per week with option to extend hours in other areas of the service) Client and Community Advisor, working at Wahroonga Aged Care in Biloela.

It's not every day an opportunity like this comes along:
the chance to make a real difference and feel energised, fulfilled and inspired. You'll be working alongside a like-minded team who truly support one another.

If you're passionate about sales and marketing, and are craving the opportunity to do some good, read on

Let's talk about the role:


The Client and Community Advisor acts as an important contact between the local community and our Wahroonga Aged Care and Retirement Living facility located at Biloela.

The role will deliver our local area marketing and sales strategy, driving growth of our retirement living and aged care services.


The Client and Community Advisor will develop and implement impactful community marketing campaigns that build the Lutheran Services community and achieve sales targets.

Your ability to maintain relationships with internal and external stakeholders will see you curating individual service and accommodation solutions and coordinating the successful transition from engagement through to sale and admission.


Overall, the Client and Community Advisor will:

  • Manage sales for aged care and retirement living, tracked to monthly KPIs
  • Implement best practice lead and database nurturing to optimise waiting lists and minimise vacancy periods
  • Forge positive working relationships with referral networks, community groups and local congregations
  • Nurture relationships with existing clients to generate advocacy, referrals and future sales
  • Develop community networks, attend and provide events, information sessions and workshops
  • Monitor and report on local competitor activity to inform sales initiatives

About you:

You could be a marketing professional looking for a meaningful next step, or a sales expert ready to sink your teeth into something hands-on

Ideally, you will have:

  • An ability to develop and maintain positive relationships, both internally and externally
  • Experience in property, sales, retirement living, client services or other relevant industry
  • An understanding of contract and legal requirements within the retirement and aged care sectors (not essential)
  • Experience managing prospective buyer databases and CRMs
  • Excellent communication and decisionmaking skills
  • A consumerdirected approach that thrives in an environment of personcentred care.
  • Tertiary qualifications in Business, Social Services or a relative field (highly regarded)

Who we are:

Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary care and support for people of all backgrounds, at more than 20 locations throughout Queensland.

Our dedicated workforce of nearly 1500 makes a difference to the lives of many people every day.

They bring our vision to life - helping those we serve to pursue the lives they hope for and enabling the communities we are part of to thrive.


As a member of the Lutheran Services team, you will enjoy a great work-life balance, generous benefits, flexible arrangements and ongoing opportunities for professional development and career progression.


Here's what we can offer you:
We offer a competitive salary and access to $15,900 pa in salary packaging options.

You will also have access to significant discounts across several areas including private health insurance, gym membership, holiday and travel discounts, home appliances and it discounts and car rental.


You will be joining an organisation who genuinely cares for their staff and consumers, where you will be provided support and ongoing training and development.

To view the position description please click here

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