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Ward Clerk
3 months ago
- Location: Melbourne | Northern Metropolitan
Job type:
Part time
Organisation:
The Royal Melbourne Hospital
Salary:
Salary not specified
Occupation:
Administration/Secretarial
Reference: 75772
Ward Clerk
The Royal Melbourne Hospital
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Seeking dedicated Wark Clerk to be the front face of our busy day medical unit, delivering professional, caring customer service to patients, families, carers, and visitors
:
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Permanent part time position available:
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Join a supportive and collaborative team environment
About the role:
- You will work under the direction of the Nurse Unit Manager and liaise with the Advanced Planning Administrator and the Advanced Planning Steward; the Nurse in Charge; other hospital departments, patients, their significant others and the public.
- Clerical and receptionist duties of the department, coordination of physical and telecommunication traffic of the department and manage patient administrative information using the electronic medical record
- Delivery of professional customer service in a caring manner to consumers, their families, carers and visitors
- Booking and managing several outpatient clinics run from 5WDMU.
- Answering the phones and directing calls to the appropriate persons.
- As the 5 West Day Medical [5WDMU] Ward Clerk, you are the front face of our unit and first to greet and check in patients for appointments. Role includes but it is not limited to; checking their personal details are correct on iPM and EPIC; confirming and providing details of upcoming appointments.
About you:
- Excellent customer service skills
- Computer skills/prior experience with iPM and EPIC desirable
- Excellent attention to detail
- Respectful, kind, punctual and team orientated personality
Benefits of working with Melbourne Health:
- You will enjoy excellent worklife balance. We want you to stay long term
- Comprehensive Health & Wellbeing Programs including; Onsite staff gym, Staff Medical Service, Employee Assistance Program, Peer Support Program run by our dedicated employees.
- Work alongside highly trained staff whilst providing compassionate and supportive care for all members of the community.
Interested?
- If you are looking for a challenging role and can demonstrate the above capabilities, connect with us.
- For a confidential discussion please connect via the details below.
