Healthcare Administrative Assistant

2 weeks ago


Melbourne, Victoria, Australia Healthscope Full time

About the Role:

We are seeking a highly organized and detail-oriented individual to join our team as a Ward Clerk at Healthscope. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and administrative support.

Key Responsibilities:

  • Provide exceptional patient-facing customer service, ensuring a positive experience for all patients and visitors.
  • Handle inquiries with a friendly and professional manner, responding to patient and family needs in a timely and efficient manner.
  • Manage clerical and administrative responsibilities, including data collection and processing of medical records.
  • Assist nursing staff with indirect patient care under the supervision of Nurse Unit Managers, ensuring seamless coordination and communication.
  • Contribute to a safe and efficient work environment, adhering to Healthscope's policies and procedures.

Selection Criteria:

  • Excellent interpersonal and communication skills, with the ability to build strong relationships with patients, families, and healthcare staff.
  • Highly developed organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Strong attention to detail, ensuring accuracy and precision in all aspects of work.
  • Experience in MS Office (Outlook, Word, and Excel), with proficiency in data entry and record-keeping.
  • Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a dynamic healthcare environment.
  • Availability to work Monday to Friday and Saturday mornings, with flexibility to meet the needs of the team.


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