Customer Service Coordinator

2 weeks ago

Yatala, Queensland, Australia Optimum Consulting Group Full time

Description:

Our client is a well-regarded and well-established organisation that offers an excellent work culture with genuine development opportunities.

The Role:

Your core responsibilities would include:

  • Respond to customer inquiries and complaints in a timely and professional manner.
  • Troubleshoot and resolve customer issues, escalating them to higher management when necessary.
  • Gather and document customer information, feedback, and challenges.
  • Meet or exceed performance targets and goals.
  • Continuously improve your skills through training and development
  • Excellent attention to detail in data entry especially with excel.
  • Solid communication skills both written and verbal.

How will a role like this benefit you?

  • Your entry point to career into the corporate world
  • You will get full training and ongoing support and regular 1:1's with your Team Leader
  • You will join a collaborative team environment and a fun and thriving culture.

About you:

  • Previous experience in Customer Service / Administration desirable.
  • Previous experience in an Inbound/Outbound call centre desirable.
  • A natural ability to build rapport and excellent customer service skills.
  • Thrive in a fast paced, rapidly changing environment.
  • Excellent written and verbal communication skills.
  • Ability to use a wide range of computer systems.

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