Franchise Coordinator

Great company culture with access to health & well-being platforms Training & leadership programs, opportunities for career development Birthday off, generous family & friends discount and weekly pay cycle

We're seeking a proactive and motivated individual to join our Order Support - Retail/Online/Franchise team based in Yatala

The Company

Operating successfully for over 45 years, National Tiles is a recognised leading brand in the supply of Tiles, Stone and Resilient flooring. We're more than just a business, we're a family We prioritise the safety and well-being of all our people, which means you'll join a workplace that puts you first

The Opportunity

This role will see you coordinate and manage all franchise orders, problem solve stock challenges and strive for continuous improvement in all areas of the department. The overall objective of this role is to ensure our Franchisees and their customers receive the highest level of service.

In This Role, You Will...

• Manage backorder, forward order, RMA and issue reports
• Respond to customer queries via email and phone in a timely manner
• Handle escalations confidently with a strong focus on solutions
• Action picks in line with target
• Manage orders and inboxes
• Work quickly to investigate and resolve order issues
• Maintain and update Franchise Order Support documentation such as processes and templates
• Update Franchises on changes in processes, holiday closures and arrange alternative pick days if required
• Liaise with Purchasing, Warehouse and Retail teams as needed
• Train and support team members on processes
• Release credit holds, holds and process credit notes in line with business policies in a timely manner
• Other related ad-hoc duties as required

To be successful in the role you will

Be confident and enthusiastic with strong interpersonal skills and a thorough understanding of National Tiles' policies and procedures.

• Actively promote a friendly and harmonious culture
• Be available to visit franchise sotres as needed
• Build positive working relationships with internal and external stakeholders
• Have an eagerness to learn and grow
• Have great organisational skills and the ability to multi-task
• Work collaboratively in a team environment
• Be a natural problem-solver
• Have strong level of computer literacy including experience using Microsoft Office products
• Be a strong communicator

Why join us?

• Job security, in a well-established, growing company
• Opportunities for career progression – we promote from within
• Training, development and leadership courses
• Access to health & well-being programs including EAP
• Annual Gala event - a night of fun and celebration
• An excellent company culture that offers a safe and supportive environment
• Generous staff and family discounts
• Weekly pay cycle
• Your birthday is off every year

Check out our video to see why we love working at National Tile

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