Customer Service Representative

2 weeks ago

Yatala, Queensland, Australia Brickworks Limited Full time

Location:

Yatala

Employment Type:
SA - Salaried

Department:

MASONRY QLD CUSTOMER SERVICE SUPERVISOR

Salary:

Attractive Salary + Great benefits + sign on bonus

Closing Date:
18/05/2023

We're seeking an experienced and confident Customer Service Representative, to join our team at Austral Masonry, in Yatala, QLD.
***
Why join us?

  • We offer a sign on bonus of 1 weeks extra pay for eligible new employees.
  • We are proud to support and be associated with the Children's Cancer Institute (CCI).
  • We are committed to building and maintaining an inclusive and diverse workplace environment.
  • We are committed to supporting families and we have a company parental leave scheme.
  • Eligible employees will have the opportunity to be a part of the Brickworks Employee Share Plan.
  • We celebrate our employees success with a variety of awards, including Employee of the Year and Values Recognition Programs.
  • We invest in our employees development by offering ongoing education and training, along with career progression opportunities.
  • We also offer a range of support programs via our EAP provider, available to all staff and their immediate family members.

About the roleDuties include but are not limited to*****- Provide customers with friendly professional advice on the full range of Austral Masonry products including Concrete Sleeper Retaining Walls, Block Retaining Walls, Masonry Blocks, Pavers and Urbanstone.

  • Accurately process customer purchase orders, quotations and invoicing daily.
  • Print, collate, issue and receive delivery dockets.
  • Liaise with yard staff regarding trucks entering yard for delivery, stock checks, samples, unloading areas and amendments to delivery dockets and orders.
  • Process cash sales, including money handling and preparation of bank deposits, credit card purchases and preparation of daily banking in a timely and efficient manner.
  • Monitor product samples and replenish stocks accordingly.
  • Adhere to pricing Matrix and use correct pricing authority codes including confirming all pricing with customers/reps before processing an order.
  • Ensure that all credits are minimised and processed within 7 days.
  • Ensure all work areas, displays and front office is maintained, in a tidy, clean, and presentable manner to the public always.

Success Requirements
***- Demonstrated experience in a similar role/environment providing exceptional customer service to internal and external customers.

  • Excellent verbal, nonverbal and written communication skills.
  • Experience using JDE or other customer order systems.
  • Excellent administration and organisational skills.
  • Proficient in Microsoft Office products including Outlook, Word and Excel.

Who we are
Under the Brickworks Building Products umbrella are some of the world's best-known building material brands.

Our products include clay bricks and pavers, concrete masonry blocks, retaining wall systems, stone, cement, precast concrete panels, concrete and terracotta roof tiles, timber battens, terracotta façades and specialised building systems.


  • With a broad product portfolio of manufacturing and sales facilities across Australia and North America, Brickworks Building Products is uniquely placed to service the demands of the building industry.
    How to Apply
You will need to be an Australian or New Zealand citizen or Australian permanent resident to apply.

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