Customer & Information Officer - Casual

1 week ago


Baulkham Hills, New South Wales, Australia The Hills Shire Council Full time

About the role:


Our Casual team members are part of a pool of casual staff who help fill gaps in Contact Centre and Business Information rosters.

Due to the "as and when needed" basis, there are no set days or hours.

Duties include:

  • Efficiently and effectively resolve customer enquiries and complaints on a range of Council services within agreed guidelines or in consultation with specialist staff
  • Communicate accurate and current information using Council scripts, to customers and staff in a professional, helpful and timely manner, enhancing customer satisfaction levels
  • Ensure all incoming information is handled and disseminated in accordance with standard council procedures

About you:

To be considered for this role you will be customer focused, have a positive 'can do' attitude and work cohesively as part of a multi skilled team and will possess:

  • HSC or equivalent
  • Experience in a high volume, fast paced customer focused service environment
  • Proven experience in the use of technology for service delivery
  • Experience in dealing with challenging customer interactions
  • Experience dealing with diverse cultures and age groups

Working with us:

THSC employees enjoy:
Learning & Development Opportunities, Modern Office Location, Proactive Wellbeing Initiatives, Onsite Café and Working for the Community.

Position details:

Casual Role - "as and when needed" to fill gaps in Customer Services Team roster (potentially anytime Mon to Fri 8:00AM to 5:00PM), Position Number T0057, Salary: From $43 per hour including casual loading + Superannuation

Next steps:

_ We're seeking individuals who embrace our values and can work collaboratively to deliver __quality customer services and infrastructure to The Hills Shire community._

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