Office & Admin Support
1 week ago
The Company:
Our client is a worldwide well-known and highly respected brand in the electronics industry. This position will sit within the Customer Experience department based at the Sydney Olympic Park Office.
The primary function of the role is responsible for supporting Contact Centre operations and management to enhance the customer experience offerings from our first customer touchpoints, this role is vital to ensure daily operational requirements are completed.
This role requires an individual to work 4 days in the office and 1 day WFH on a 12 month fixed term contract.
Duties and Responsibilities:
- Assist with escalation management, including reviewing internal escalations, identifying any incorrect information or process deviations, and preparing reports for relevant stakeholders.
- Conduct basic market research focused on competitor analysis, specifically targeting LG products.
- Manage stock take activities for Australian electronics products, both onshore and offshore, on a quarterly basis.
- Coordinate meetings and training sessions involving Level 3 technical support, customer experience operations, sales teams, contact center team members, and BPO training teams.
About YOU:
- Minimum of 2 years in a customer service position
- Have a passion for customer service and enthusiastic about improving customer experience
- Highly motivated and ability to take ownership of initiative
- Must be a willing learner and adaptable to change
- Attention to detail essential
What's in it for you?
- Potential for growth within the Customer Experience department
- Training for the role provided
- Generous discount on company products
- Access to discounts and special promotions with retail partners
- Access to wellbeing platform
- Heavily discounted gym membership
- Onsite parking
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