Key Account Manager

1 week ago

Adelaide Region SA, Australia ISS Full time

Job no: 530141

Work type:
Full time

Location:
Adelaide

Categories:
Management, Facility Management/Engineering


ISS Facility Services is looking for an accomplished, professional senior leader to join the team in the
Full Time role of
Key Account Manager.

This role will be the senior manager responsible for a key client in the education sector with secondary schools at
Aldinga and
Angle Vale.

As such, travel between those sites and our ISS Corporate office in
Marleston will be required.

The Opportunity:


To provide vision, leadership and management in driving the contract performance to maximise business growth, profitability and overall responsibility to provide a healthy & safe workplaces for all facility users, employees and sub-contractors.


Build a culture of high performance amongst the ISS service delivery team and foster an attitude of continuous improvement that enhances the standing of both ISS and the Customer.


Pivotal in fostering client relationships and ensure the Company complies with the contractual and legal obligations under the terms and conditions of the contract.

Integral to the performance and ability to succeed include:

- establishing and maintaining excellent relationships and have strong oral and written communication skills for effective liaison with both internal and external stakeholders.
- maintain a positive and approachable manner with a can-do ethos to provide advice on issues of concern and ensure rectification and services are resolved wherever possible to the highest safety standards
- a thorough and clear understanding of the contract, in particular the ability to interpret performance standards and mitigation methods.
- providing critical thinking with effective problem solving abilities along with the maturity to know when to seek advice in order to ensure that the contract as well as related processes and procedures are not compromised.
- effective leadership to the onsite operations teams to drive continuous improvement and growth
- sound knowledge to successfully implement the Company's policies and procedures and network throughout a matrix business.
- experience and knowledge to effectively deliver legislative requirements, especially in regard to OHS, EEO and industrial relations legislation

What we are looking for:

  • At least 3 years experience in a senior operational leadership position


 Contract management experience
  • PPP experience desirable
  • Experience within the FM industry (with technical expertise across hard and soft services) or similar experience from service industry and supplier management
  • Industry Qualifications or equivalent experience
  • Demonstrated ability to establish and maintain effective relationships and partnerships with key stakeholders across a matrix organisation
  • Demonstrated human resource management skills and industrial relations knowledge.
  • Excellent commercial skills with sound understanding of Financial/Budget knowledge and processes
  • High level operational management skills
  • Strong interpersonal, communication, facilitation and presentation skills.
  • Excellent organisational skills with demonstrated ability to execute projects on time and on budget.
  • Strong analytical and problem solving skills.
  • Excellent written and verbal communication skills
  • Interest in innovative best practices regarding customer service
  • Goal, project and achievement oriented

COVID 19 Vaccination Certificate outlining Full vaccination is required. As a service provider, ISS must comply with all public health directives and client requirements. Medical exemptions will apply.

What you will get in return:

  • Competitive salary on offer
  • Access to staff discounts with companies including insurance and childcare
  • Mental, financial and physical health support programs.
  • Ongoing support and development with opportunities to grow within a global company

If you are interested in this role, please

WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff_._**
_ ISS IS A PLACE TO BE YOU_

_ We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It's you that makes the difference to making amazing places, and we believe everyone can influence change for the better._

  • ISS IS A PLACE TO BE WHO YOU ARE_


Every ISS employee, or "placemaker," is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment.

ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.


  • ISS IS A PLACE TO BECOME WHAT YOU WANT_
ISS is a global workplace experience and facility management company, provides placema

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