Hotel All Rounder

1 week ago

Glen Waverley, Victoria, Australia AccorHotel Full time

Company Description
**_

Stylish, Affordable, and Perfectly Positioned_**At Ibis Melbourne Glen Waverley, we offer contemporary comfort nestled in the heart of Melbourne's South Eastern suburbs.

Our prime location, a mere 25-minute drive from the CBD, provides an ideal setting for both business and leisure.

Explore the convenience of being in proximity to renowned universities, vibrant entertainment options, and effortless access to Melbourne's major events.

Join our team and be part of a brand that embodies style, affordability, and exceptional positioning.


As a Hotel All Rounder, you will play a pivotal role in ensuring our guests receive top-notch service during their stay.

You'll have the opportunity to engage with guests at the front desk, making their check-in and check-out seamless and hospitable.

Additionally, you'll take part in the Food & Beverage service, contributing to the delightful dining experiences that we offer in our hotel restaurant and bar.


Responsibilities:

  • Greet and assist guests with a warm and friendly manner during checkin and checkout and provide accurate information about hotel services
  • Handle reservations, inquiries, and guest requests promptly and professionally and manage billing
  • Provide service for our guests in the hotel's restaurant and bar, including preparing drinks and barista coffee
  • Respond to guest feedback to ensure high standard of customer service

Qualifications

  • Previous experience in Front Office and/or Food & Beverage roles preferred
  • Excellent interpersonal and communication skills
  • Attention to detail and a commitment to deliver exceptional guest experience
  • Knowledge of hotel software systems (Opera Cloud) is a plus
  • Current valid Responsible Service of Alcohol (RSA) certificate or willing to obtain
  • Willingness to work flexible hours including mornings, nights, weekends and holiday periods

Additional Information What is in it for you**:

  • Be a part of a global hospitality company and explore Accor's limitless possibilities
  • Onthejob training and mentorship
  • Accessing pathways for career advancement and personal development within Accor
  • Enjoy exclusive Accor discounts and global benefits
  • Free parking and staff meal provided
**_
We are an inclusive business and our ambition is to attract, recruit, retain and promote diverse talent._**
_ Why Work for Accor?_
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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