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Client Care/dispute Resolution Officer Financial

3 months ago

Brisbane, Queensland, Australia SB Recruitment Pty Ltd Full time

The Company.
Due to continuous and rapid growth, it is an exciting time to join this leading financial organization's dynamic and innovative Client Care team


If you are looking for opportunities for career growth and progression within the financial industry, then look no further than our highly regarded global client.

They provide unbeatable in-depth training and development programs to ensure their employees have all the tools they require to be successful.


The Job
Reporting through to the Team Leader, you will be responsible for the following duties:

  • Managing disputes across financial services products and ensuring all clients requests are actioned within SLA's.
  • Work with internal teams to ensure prompt and effective issue resolution.
  • Liaising with various internal departments to ensure continuous process improvements.
  • Collating information and presenting facts to management where necessary.
  • Negotiating with internal and external stakeholders to resolve outstanding issues.
  • Aim for first all resolution of all escalated cases.
***
You.
To be successful in this role, you must have experience in the following areas:

  • Experience working within the Banking & Finance sector and effectively handling financial services disputes.
  • Strong understanding of financial service products, regulation and compliance.
  • Proven experience working with the AFCA is advantageous.
  • Strong Customer Service experience with a complaint handling background and the ability to successfully handle escalated calls.
  • Ability to think quickly and tailor solutions to suit the individual needs of the client.
  • Excellent written and verbal communication skills with a calm and steady approach.
*****How to apply.