Senior Student Services Officer

1 week ago

Melbourne, Victoria, Australia Dixon Appointments Full time
  • 3-month duration with possible extension
  • Full-time hours, Monday to Friday, 36.25 hours per week
  • Bundoora campus, parking on site

The Organisation

Our client is a public research university based in the northern suburbs of Melbourne. The university has state of the art facilities and is known for making a positive difference in the lives of its students, partners and communities.

The Role

The purpose of the Academic Portfolio is to provide a positive student experience that contributes to student success, retention and progression. Staff working in the Academic portfolio will be required to assist with a range of different tasks and administrative processes such as: new student enrolment; general inquiries; processing forms; assisting with graduations; assisting with exam results.

Responsibilities

  • Monitor and maintain student records to meet both internal and external requirements.
  • Process enrolments, student results information and other academic administration tasks
  • Respond to, and resolve queries via email and phone, providing advice on relevant policies
  • Data entry and reporting across a range of databases and software

Skills and Experience

  • Prior academic administration in a university with an understanding of the student lifecycle
  • Excellent written and verbal communication skills with a demonstrated customer service focus
  • Demonstrated ability to process documents and enrolments quickly and accurately.
  • Demonstrated ability to interpret policies and procedures and provide advice.
  • Knowledge of university CRMs and software

A current Working with Children's check is required for this position.

Culture

This role is suited to someone who is process-driven and thrives in a team environment. The University is committed to providing a diverse, inclusive and respectful working environment for all staff.

Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your resume, and please let us know if you require any reasonable adjustments when dealing with us.

By submitting your resume and other personal information with this application, you consent to this information being collected in line with our privacy policy. Follow the link to learn more - Protecting your privacy

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