Student Experience Officer

1 week ago

Melbourne, Victoria, Australia Kaplan Australia Full time

26 days' annual leave, including one for your birthday:


  • Be part of an industry leading supportive and positive work culture:
-
Multiple opportunities due to growth
Permanent fulltime positions based in Melbourne
Role

Due to growth at Kaplan Business School, we have multiple opportunities for Student Experience Officers who will be responsible for delivering an exceptional student experience, providing guidance and advice on all non-academic matters.

The role is further responsible for delivery of key events and providing students with pastoral care and ensuring their overall welfare.

Working with key stakeholders across the campus and the business, the aim is to deliver the ultimate Student Experience.

Responsibilities

  • Provide excellent customer service, advice, guidance, and support to students regarding KBS programs and services and responding professionally, accurately to students' inquiries
  • Monitor students study progress and performance including attendance and welfare and coordinate transitional arrangements for new students
  • Offer initial and basic counselling to KBS students regarding study progression, load, and nonacademic minor personal issues and refer to professional counselling organisations when appropriate
  • Aid with major functions and student events at the campus including orientation and graduation
  • Provide advice and information to applicants, agents, academic and general staff of the school, and external agencies, about programs procedures and services
  • Providing administrative support to the Campus Manager and other KBS staff as required

Requirements:

  • Uptodate working knowledge of key legislation, policies, and procedures relevant to international students (essential)
  • Knowledge of ESOS Code of Practice and PRISMS (desirable)
  • Ability to plan, control, coordinate and manage activities with mínimal supervision
  • Excellent verbal and written communication
  • Working knowledge of Microsoft Office products and the ability to quickly learn new systems
  • A selfstarter with a professional image who has accuracy and strong attention to detail
  • Previous customer service experience preferably within an education environment

About Us

Kaplan Australia is one of the world's leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year.

While we provide a broad array of educational offerings through our programs, our commitment to providing unrivalled quality and great learning outcomes is consistent in each of our businesses.

Our passion is helping students reach their goals through quality education. Joining our team, you will thrive in a rewarding work environment that is customer-focused, dynamic, and innovative in spirit.
LI-DF1

Job Types:
Full-time, Permanent

  • Student Experience Officer

    1 week ago

    Melbourne, Victoria, Australia Kaplan Full time

    26 days' annual leave, including one for your birthday and other great benefits:Be part of an industry-leading, supportive, and positive work culture:- 1 x Permanent full-time position and 1 x 12-month fixed term contractWe currently have two exciting opportunities for dynamic and positive individuals to join our team at the Melbourne campus as Student...

  • Experience Leader

    1 week ago

    Melbourne, Victoria, Australia GrowPro Experience Full time

    About usWe are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.Your functions Welcoming students in local coworking (includes airport pick up service) Negotiation with local partners (related to events and destination activities) Identifying...

  • Student Experience Officer

    1 week ago

    Melbourne, Victoria, Australia Kaplan Full time

    26 days' annual leave, including one for your birthday:Be part of an industry leading supportive and positive work culture:- Permanent full-time multiple positions available based in MelbourneRoleWe have an exciting opportunity for passionate individuals looking to make a significant impact in the lives of students. As a Student Experience Officer, you will...

  • Student Experience Coordinator

    1 week ago

    Melbourne, Victoria, Australia Healthscope Full time

    Student Experience Coordinator – Full time · Opportunity to grow and develop within the Learning and Development team · Flexible work – mix of in the office and WFH · Supportive team environment with a focus on continuous improvement We are looking for an experienced administrator / HR administrator with a keen interest in learning and...

  • Student Experience Advisor

    1 week ago

    Melbourne, Victoria, Australia RMIT University Full time

    Overview: Are you passionate about connecting with people and making a meaningful impact? Belong to a vibrant, diverse community of RMIT University Plan for your future with a generous 17% superannuation allowance plus university benefits.About the Portfolio The Operations Portfolio enables an integrated, enterprisewide delivery for best practice student and...

  • Student Experience Advisor

    1 week ago

    Melbourne, Victoria, Australia ALG Full time

    About Australian Learning Group (ALG)ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years.About the roleWe are currently seeking a Student Experience Advisor to join our Melbourne team.The role will play an active role in student...

  • Student Experience Manager

    1 week ago

    Melbourne, Victoria, Australia ALG Full time

    About Australian Learning Group (ALG)ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years.***About the roleWe are currently seeking a Student Experience Manager to join our Melbourne team.The Student Experience Manager leads and...

  • Student Experience Coordinator

    1 week ago

    Melbourne, Victoria, Australia RMIT University Full time

    Overview: Fulltime, Continuing position Salary HEW 7 + 17% Superannuation and Flexible Working Arrangements Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University About The PositionOur College of Business and Law is searching for a highly motivated and innovative Student Engagement Coordinator to...

  • Student Experience Coordinator

    1 week ago

    Melbourne, Victoria, Australia Scape Full time

    WHO WE ARE?Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 17,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique,...

  • Student Experience Coordinator

    1 week ago

    Melbourne, Victoria, Australia CKE Restaurants Full time

    WHO WE ARE?Scape'svision is tobe the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 17,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing...

  • Student Recruitment Officer

    1 week ago

    Melbourne, Victoria, Australia La Trobe University Full time

    Part-time 0.8FTE, Fixed-term until December 2024 Based at La Trobe University's Melbourne, Bundoora campus Competitive Salary including 17% Superannuation About the position The Student Recruitment Officer (Non School Leaver) is responsible for providing high quality sales and customer service support to mature age prospective students. The role is...

  • Student Services Officer

    1 week ago

    Melbourne, Victoria, Australia ZS Sportovni Full time

    Looking for a rewarding career in the education industry? Look no further than ZS Sportovni Student Services Officer positionAbout the ZS SportovniZS Sportovni a Registered Training Organisation specializing in Childcare, Aged care, Disability, Community Services, Kitchen Management/Hospitality Management and Leadership & Management courses in Melbourne and...

  • Student Engagement Officer

    1 week ago

    Melbourne, Victoria, Australia Box Hill Institute Full time

    Based in the City Full time, fixed term position until June 202 PACCT 3 $56,592 per annum (exclusive of superannuation)About UsBox Hill Institute is a leading Australian provider of TAFE courses, vocational training and international degrees. Box Hill Institute operates in 10 countries and offers a diverse range of courses to students, businesses and...

  • Director of Student Experience and Support

    1 week ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    MessagesTo proceed, please enable JavaScript in your internet browser. After enabling JavaScript, you will need to close and re-open this browser window. Director of Student Experience opportunity within Swinburne College Full time, ongoing role based at our Hawthorn campus Attractive salary and benefits with flexible working options About the Role We have...

  • Student Recruitment Officer

    1 week ago

    Melbourne, Victoria, Australia La Trobe University Full time

    Details - Student Recruitment Officer (Non School Leaver)Student Recruitment Officer (Non School Leaver) Apply now Job no: Work type: Fixed Term Location: Melbourne (Bundoora) Categories: Business Development and Industry Engagement Part-time 0.8FTE, Fixed-term until December 2024Based at La Trobe University's Melbourne, Bundoora campusCompetitive Salary...

  • Prospective Student Officer

    1 week ago

    Melbourne, Victoria, Australia RMIT VN Full time

    Overview: Fulltime, Continuing position Salary Level HEW 5 + 17% Superannuation and Flexible Working Arrangements Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the UniversityAbout The PositionThe Prospective Student Officer is often the first point of contact for prospective students and plays a critical...

  • Team Leader, Student Engagement and Experience

    1 week ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    The Student Placements team, in collaboration with academics, students, and industry partners, is dedicated to providing high-quality Work Integrated Learning (WIL) opportunities and programs for Swinburne students. The team's goal is to offer a diverse range of WIL opportunities to enhance Swinburne's reputation for employability and position WIL as a...

  • Student Support Officer

    1 week ago

    Melbourne, Victoria, Australia TasCollege Full time

    We are currently hiring Student Support Officer to join our Melbourne Campus team and Sydney Campus team.Key Responsibilities First point of contact for students, staff, and external stakeholders, front counter responsibility Assist with the organisation of student events, graduation, and orientation programs Provide administrative and student support...

  • International Student Officer

    1 week ago

    Melbourne, Victoria, Australia City of Melbourne Full time

    An exciting opportunity exclusively open to current international students who are studying project and business management, economics, or global studies:- Two casual opportunities available, operating on an adhoc roster basis as required:- $35.03 (hourly rate inclusive of 25% casual loading) + 11% SuperannuationAbout City of Melbourne Situated on the...

  • Future Students Officer

    1 week ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    An exciting opportunity for a Future Student's Officer has become open within the Marketing and Student Recruitment team at Swinburne University of TechnologyThe Future Students Officer will be responsible for handling prospective student enquiries within the agreed timeframe with the aim of recruiting them to a Swinburne program. This will be done through...