Student Service Officer X 5

2 weeks ago

Melbourne, Victoria, Australia RMIT VN Full time

Overview:

  • 3 x fulltime, continuing positions and 2 x fulltime, fixed term positions available Salary Level HEW 5 + 17% Superannuation Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University
About the role


As Student Service Officer, you will be working in a dynamic, supportive team to provide high quality support and advice to students across RMIT's Student Connect channels and service points.

You will be helping students to explore and understand their options, guiding them through student administrative and support processes to help resolve any issues and enhance their RMIT student experience.

To be successful in this position, you will have:

  • Excellent communication skills and the ability to liaise with a variety of stakeholders
  • Positive attitude towards work, eager to learn and have a passion to deliver high-quality customer service
  • Demonstrate empathy and engagement with the ability to quickly build and maintain good working relationships with stakeholders
  • Well-developed time management skills with the ability to manage multiple service channels to achieve timely resolutions in a busy environment
  • Sound decision-making skills and judgement with a solution focus
  • Contribute to continuous improvement initiatives and new ways of thinking and working
About the Group


The Students group shapes, designs and delivers key student services and experiences to prepare RMIT students for study, life and the global workforce.

We work in partnership with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students.


Our objectives are to:

  • Shape, cocreate and inform an inclusive, safe, industryengaged and global student experience
  • Deliver impactful, connected service, care and development opportunities at scale, and to engage, empower and value each other so that together we can make a difference.
To Apply


Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below.

  • Position Description
  • Student Service Officer

Applications Close:
8 Nov pm

  • RMIT is an equal opportunity employer committed to_
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  • We are a Circle Back Initiative Employer we commit to respond to every applicant._

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