Service Desk Analyst
2 weeks ago
What are you going to do? You'll be
- Monitoring Service Desk tickets assigned and process based on priority and agreed SLA's and taking incoming calls and raising of appropriately categorized tickets for relevant teams
- Taking ownership reported incidents through to resolution, making use of the one and done policy
- Escalating of high risk incidents as appropriate via the Application Support team
- Analyzing trends in reported errors and notification of Application Support to emerging trends in incidents
- Providing VIP 24/7 On-Call Support on a rotating roster basis
- Complying with all ING policies and procedures
What are we looking for? Someone who has
- Demonstrated experience with Windows 10 and Apple OSX administration
- Mobile Device Management platform administration experience
- Experience with Microsoft 036
- Sound knowledge of ITIL or similar framework in incident and problem management
- A degree in computing or project management courses/ ITIL certification
- A service and customerfocused approach to incident resolution and communication
- Exceptional in oral and written communication;
- Strong problem solving and analytical skills with an ability to think laterally
About us
At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.
We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen.
And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.
Sound like the kind of place you'd feel at home? We'd love to hear from you.(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please
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