Service Desk Analyst

2 weeks ago

Sydney, New South Wales, Australia Reserve Bank of Australia Full time
Make a difference - challenging and meaningful work that creates a big impact- Be inspired - our people are specialists in their field who contribute to the prosperity & welfare of Australian people- Embrace life - experience a working culture that champions a balanced, healthy lifestyle- 12 months fixed term contract

Do work that makes a difference

Technology is an inherent part of enabling the Reserve Bank of Australia's policy and operational objectives.

With the country depending upon our systems being secure, highly resilient and efficient, you will work within the Bank's Information Technology (IT) department, and experience the capability-building opportunity to work with Australia's most critical core IT platforms.

Your team


Within the Information Technology (IT) department, as a Service Desk Analyst you respond to service requests, troubleshoot and diagnose incidents, perform support and escalate to other support groups as required.


Reporting to the Service Desk Manager and working closely with other Analysts, this is an excellent opportunity for you to be part of a high performing team, working alongside experienced people who are passionate about providing service excellence for our technology estate.

We are innovative, curious and strongly believe in delivering value and efficiency through our work. This is a 12month fixed term contract.

Your background:

  • Strong knowledge of Microsoft Exchange, Windows 10 and Office 365, ServiceNow
  • Active Directory and group policy environments.
  • A good understanding of client facing devices (desktop and laptop etc.) and knowledge of Antivirus, Citrix, VPN, TCP/IP and LAN/WAN environments and technologies would be an asset.
  • High achiever with 23 years of similar IT Service Desk experience that are keen to continue working in first and second level support for the next year or so before moving on to other opportunities across IT.
  • ITIL, Microsoft (MCSE, MCP) or Cisco certifications would be a big advantage.
  • Excellent communication and problem solving skills
  • Efficiently managing time to handle multiple requests and prioritize tasks based on urgency and impact
  • Identify problems accurately, analysing information logically and evaluating the effectiveness of implemented solutions.
Be More


Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility.

Your individual growth and success drives the Bank forward as an organisation. Be more means you can do more, for yourself and for Australia.

  • Why RBA?_


Through the pursuit of national economic policy objectives and associated activities in financial markets and banking, the RBA makes an important contribution to the Australian economy.

We also issue Australia's banknotes and operates infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.


Made up of specialists across a wide range of fields, our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity.

As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve.

We encourage intelligent inquiry and we treat one another with respect, while promoting the public interest through our efforts.


Few places give you the balance of professional challenge and a management culture that not only supports but encourages you to live a full life outside of work and be more.


Application Close:
May 27, 2024

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