Service Desk Analyst

1 week ago


Sydney CBD, New South Wales, Australia Empire Careers Full time

Contact Name :
Shane Driver

Contact Phone :

Location :
Sydney CBD

Job Type :
Permanent

Job Salary :
$85000 per annum

Permanent role - Service Desk Analyst - Sydney

The company
We are partnering with a prestigious global law firm to recruit an experienced Service Desk Analyst - Permanent role for their Sydney CBD Office - The Sydney office currently has 800+ people and they are looking for a strong IT specialist with exceptional customer service skills


The services provided by our IT Service Desk team include ad-hoc end user and desktop support via the Service Desk, through phone calls or in person; systems operations, records administration as well as second level technical support.

***
Responsibilities

  • Assisting Partners and staff with any problems and queries regarding the use of IT hardware, software, and other equipment
  • Technical troubleshooting and problem resolution
  • Various network and administrative tasks: upgrades, rollouts, documentation, floor walking, office moves, etc.
  • AV and VC setup and assistance
  • 1st and 2nd level phone support
  • Incident management (ITIL framework, root cause analysis, continuous improvement)
  • Hardware support
  • Asset management (ITIL framework, data integrity and records maintained).

Skills required.

  • Exceptional customer service skills
  • Experience in Windows 10, MS Office 365, MS Teams and Teams Calling
  • Document management system experience
  • Strong technical troubleshooting skills
  • Service Desk and audiovisual experience
  • The ability to thrive in a busy, fastpaced environment and be able to manage and prioritise multiple tasks and operate calmly under pressure.
  • Strong technical, analytical and problemsolving skills.
  • Excellent teamwork and interpersonal skills


This role will also require you to be on call 1 week in 10 - this is on a rota basis - Additional payment of $900 a week is paid when this cover is provided.


Shane Driver

Ref No:
SD

Phone:

Please send your CV in Microsoft Word format.

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