Service Desk Analyst

1 week ago

Sydney, New South Wales, Australia Scape Full time

WHO WE ARE?


Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch).

We are a leading provider of student accommodation in Australia.

We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.


THE ROLE


A key member of the Scape Technology team, the passionate and friendly Service Desk Analyst will provide end-to-end technical support at all levels via face-to-face interaction.


As the Service Desk Analyst, you will maintain the day-to-day operations of information technology for the business and ensure that the underlying technologies and systems run effectively, with responsibility for resolving any IT-related faults quickly and efficiently or escalating as required.


THE IDEAL CANDIDATE
We are seeking a motivated individual, with a passion for resolving and troubleshooting IT issues. You will also have the ability to manage multiple tickets at once and prioritise issues.

Along with these skills, attributes and experiences:

  • ITIL knowledge and or certification is highly desirable.
  • Working knowledge of networking technologies, wireless technologies, and IT security controls.
  • Demonstrated experience in supporting and strong working knowledge of Windows 10 and Microsoft 365/O365 including experience in actively supporting these.
  • Excellent general knowledge of IT systems and infrastructure design and best practices.
  • Willingness to take part in an oncall roster as required.

PERKS & BENEFITS
At Scape, we are all about creating and sharing the good vibes.

Below are just some of the scape-tastic perks of joining our team:

  • A day off to celebrate your birthday, however you want
  • A recharge day (known affectionately as a Bueller Day)
- 'Escapes' - stay at any of our buildings in any state for up to 5 nights free of charge

  • Referral bonuses
  • EAP, Sonder & Duress support

THE FINE PRINT
At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples.

Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives.

Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.


This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.

Scape work onsite in the office 5 days per week.

No agencies please.
Video

  • IT Service Desk Analyst

    1 week ago

    Sydney, New South Wales, Australia SchoolHouse Full time

    IT Service Desk Analyst | Sydney Lower North Shore IT Service Desk Analyst Term 1, 2024 Start Fulltime, Permanent Appointment K12 Coeducational Grammar School Lower North Shore Location Job Reference Number SH#03482School Profile:SchoolHouse is working in partnership with a coeducational Grammar School based on the Lower North Shore in Sydney. This K-12...

  • Service Desk Analyst

    1 week ago

    Sydney, New South Wales, Australia Future You Full time

    Position Title: Service Desk Analyst 12 month FTC Location: Sydney CBD About Role: As the first point of contact for the Technology Services team, provide excellent customer service in logging and providing 1st level resolution of all requests sent to our client's Service Desk and assignment of requests to 2nd level within the team as directed by the...

  • IT Service Desk Analyst

    1 week ago

    Sydney, New South Wales, Australia Technology People Australia Full time

    We are currently recruiting for an additional IT Service Desk Analyst to join the IT Service Desk for a full-time permanent position.Role responsibilities: Excellent communication skills to interact with staff and management at all levels. Sound knowledge of IT concepts and standards, along with familiarity with ITIL processes. Proficiency in supporting...

  • Service Desk Analyst

    1 week ago

    Sydney, New South Wales, Australia Perigon Group Full time

    The Role: Our client is a on the lookout for a Service Desk Analyst to join their team on a permanent basis.$70k - $80k inc Super (Depending on Experience) Level 1 & 2 / Windows / Active Directory / O365 Sydney Based Must be Permanent Resident or Citizen Your Responsibilities:Analyse and resolve incoming requests to the Service Desk, escalating where...

  • Service Desk Analyst

    2 weeks ago

    Sydney CBD, New South Wales, Australia Empire Careers Full time

    Contact Name : Shane DriverContact Phone :Location : Sydney CBDJob Type : PermanentJob Salary : $85000 per annumPermanent role - Service Desk Analyst - Sydney The companyWe are partnering with a prestigious global law firm to recruit an experienced Service Desk Analyst - Permanent role for their Sydney CBD Office - The Sydney office currently has 800+ people...

  • Service Desk Analyst

    1 week ago

    Sydney, New South Wales, Australia FinXL Full time

    FinXL was established in 2003 and created to leverage highly talented people in solving complex technological challenges. Since then, we have completed thousands of assignments, providing high value services to a wide range of customers.Previously a part of the successful Finite Group, a subsidiary of Randstad N.V., FinXL has grown from a small team to a...

  • Service Desk Analyst

    1 week ago

    Sydney, New South Wales, Australia KBR Full time

    Title: Service Desk Analyst Your KBR future – delivering solutions and changing the world About KBR: We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world. KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR...

  • Service Desk Analyst

    1 week ago

    Sydney, New South Wales, Australia Fernway Full time

    Boutique Investment firm Sydney CBD - 6 month contract Broad technical range Office 365 / Outlook / I phone / Video calls Perfect move into financial services for a good service desk analystJoin a smart and collaborative team and be responsible for fielding and resolving important technical Service Desk Issues (Active Directory / Outlook / Windows / PC...

  • Service Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia On The Line Australia Full time

    We have engaged Waqas Kidwai from FutureYou to assist with the recruitment of this role. If you are interested, please reach out to him directly at- Temporary contract to 30th June 2024:- Hybrid working arrangements:- Competitive salary + salary packaging, great role with positive team cultureORGANISATIONJoin Lifeline Australia and you will be helping to...

  • Service Desk Analyst

    4 weeks ago

    Sydney, New South Wales, Australia KBR Full time

    Title:Service Desk AnalystYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs...

  • Service Desk Analyst

    1 month ago

    Sydney, New South Wales, Australia KBR Full time

    Title:Service Desk AnalystYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs...

  • Service Desk Analyst

    1 week ago

    Sydney, New South Wales, Australia Eighty20 Solutions Full time

    Level 1 Service Desk AnalystLocation: Sydney/RemoteRole Type: 6-month ContractAbout us:Eighty20 Solutions is an Australian based Microsoft Gold partner specialising in cloud transformations and strategic adoption. Our company was born in the cloud and our team of Microsoft consultants are experts in maximising cloud investments and modernising the...

  • Service Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Reserve Bank of Australia Full time

    Make a difference - challenging and meaningful work that creates a big impact- Be inspired - our people are specialists in their field who contribute to the prosperity & welfare of Australian people- Embrace life - experience a working culture that champions a balanced, healthy lifestyleDo work that makes a differenceTechnology is an inherent part of...

  • Service Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Reserve Bank of Australia Full time

    Make a difference - challenging and meaningful work that creates a big impact- Be inspired - our people are specialists in their field who contribute to the prosperity & welfare of Australian people- Embrace life - experience a working culture that champions a balanced, healthy lifestyle- 12 months fixed term contractDo work that makes a differenceTechnology...

  • IT Service Desk Analyst

    1 week ago

    Sydney, New South Wales, Australia Ramsay Health Care Full time

    Ramsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights Join our NSW IT Service Delivery team as a IT Service Desk Analyst and embark on a journey of professional growth and innovation.What's on Offer? Permanent fulltime opportunity Based in Sydney must be willing to travel to metro and regional NSW...

  • Service Desk Analyst

    1 week ago

    Sydney, New South Wales, Australia Scentre Group Full time

    6 Month Fixed Term ContractOur StoryA career with Scentre Group fosters the chance to be part of a company that is transforming the digital and physical retail space. Work with great people and add value to a tangible product you can see.We offer: Diverse career paths across our vertically integrated business Ability to innovate in a company that not only...

  • Service Desk Analyst

    1 week ago

    Sydney, New South Wales, Australia Bayside Group Full time

    Location: Sydney - New South WalesWorkType: Full TimeSalary:Service Desk Analyst Fulltime position Education sector Supportive and dynamic environmentOur client is a renowned independent school located in Sydney, committed to providing a diverse, co-educational P-12 learning environment with a strong focus on innovative, flexible, and research-based teaching...

  • IT Service Desk Analyst

    1 week ago

    Sydney, New South Wales, Australia MinterEllison Full time

    Location: SydneyContract Type: PermanentMinterEllison is one of Australia's largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character.Our purpose is to create sustainable value with our clients, people and communities. That means we have a proud history of...

  • Service Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Reserve Bank of Australia Full time

    Job no Type Maximum-term - Flexible arrangement Location Sydney Category IT & Telecommuncations Advertised 06 Mar 2023 Closes 27 Mar 2023 AUS Eastern Daylight Time- 6 MONTH SALARIED FIXED TERM CONTRACT Opportunity to work with various teams in IT Challenging, fast paced and team oriented environment Sydney CBD locationDo work that makes a...

  • IT Service Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Rentokil Initial Full time

    Our friendly IT team have a fantastic opportunity for an enthusiastic and experienced Service Desk analyst who has a passion for all things technology to join the team in Lidcombe. This role upholds excellence in all Service Delivery and Service Management Activities in accordance with ITIL principles.The purpose of the role will be to be the first point of...