Customer Care Consultant
2 weeks ago
We're experts in salary packaging and novated lease administration, Fringe Benefits Tax management, motor vehicle finance, insurance and fleet management.
Employing over 1,300 staff nationwide, we provide our people with extensive support and training, foster a culture of ongoing career development and pride ourselves on the opportunities for internal, cross-brand career progression.
The Opportunity:
We're offering permanent full-time roles to customer-focused, values-driven individuals to join our fun and dynamic team.
Never heard of salary packaging or novated leasing? No worries We'll provide you all the necessary training and tools to answer inbound calls and process account requests, while you use your customer service excellence to provide the exceptional level of service RemServ customers have come to expect.
Working Monday to Friday, you'll rotate between working from home and our CBD office, providing you work-life flexibility while you contribute to our strong culture of collaboration, support and respect.
Who are you?
- You're flexible and resilient, eager to learn new skills and regularly shift between phone, live chat and administration activities
- You're a friendly, empathetic and selfaware team player who commits to being in the right place at the right time to support your team and ensure timely service for our customers
- You're adherent to the process, but also raise opportunities for resource, system and process improvement
- You take ownership of your development, are open to feedback and seek out opportunities to continuously improve
- You have experience working in a team environment and autonomously
- Recent experience in contact centre, retail, hospitality or a similar customerfacing role
- Great literacy, numeracy and computer skills
- Exceptional verbal and written communication skills
- Demonstrated attention to detail and compliance with legislative, regulatory and employer policy requirements
What we can offer you:
- Our strong peoplefirst culture
- Flexible/hybrid working to enhance your work/life balance
- Novated lease benefits and discounts 12 weeks Paid Parental leave and access to our Parents Portal
- Exempt Employee Share Plan
- Paid Income Protection Insurance under MMSG default Super plan
- Access to a broad range of learning and development programs
- Career break and volunteering leave
- Access to Employee Assistance Program and annual Flu vaccination
- Lifestyle Rewards program
As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected.
We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.
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