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Assessing Manager
3 months ago
This role leads a team of Desktop Event Home Claims Assessors who may be located across multiple states to provide Desktop support and virtual assessments to Home Claims customers.
C10 FTE.
The Assessing Manager is responsible for working with the Event Management Team and other Leaders to operationalise the business strategy by developing and leading a core team of Desktop Home Assessors during a declared event.
This is a 12-month contract role.
What you'll do
- Provide people and technical leadership to the Internal Assessing team and various claims staff on home claims
- Responsible for creating and fostering a positive working environment that encourages and embraces change, rewards high performance and, develops staff to their full potential.
- Ensure all staff have the required skills to perform their role and have development plans and goals in place that are clearly linked to the Strategy.
- This role will be responsible for working with the National Assessing Manager, Operations team, and other Assessing Managers to ensure the most effective utilisation of resources in order to deliver a superior customer experience, and ensure decisionmaking and the actions of the team contribute to managing financial targets, including Reserve Accuracy, ACS and Claim Life.
- Identify and champion the implementation of key technology improvements and maximise the currently deployed systems e.g. In4mo, Virtual Assessing
- Oversight of the of the portfolio of claims assessments under management of an internal assessing team
- Define and manage the assessing team's quality framework and SLAs.
- Overall responsibility of the management engagement and enablement of Internal Assessors workloads and performance against KRAs
What you'll bring
- Previous experience in successfully leading a team
- Background in Home/Property Claims
What we can offer you
- Discounts of up to 25% on our various Insurance, Banking & Superannuation products
- Flexible working environment and arrangements; genuine focus on worklife balance
- Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
- We offer support and various programs for our people: (Employee Assistance Program (EAP), Referral Program ($600), Facilities for nursing mothers, Years of Service Recognition)
Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing.
With a heritage dating back to 1902, we have grown to become a top-20 ASX-listed company with over 13,000 people.
We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.
Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.
We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:- Money magazine's Bank of the Year and Business Bank for the fourth consecutive year
- Creating our Peace of Mind Package which provides immediate financial relief for customers (2020)
- Developing our Small Business COVID19 Relief Package to support our Insurance customers (2020)
- Member of the RE100 Global Corporate Renewable Energy Initiative (2020)
- Named an Inclusive Employer by the Diversity Council of Australia
- Employer of Choice for Gender Equality for sixth consecutive year
- At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution._
Advertised: 14 Apr 2023 AUS Eastern Standard Time
Applications close: 28 May 2023 AUS Eastern Standard Time
