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Assessment Officer

2 months ago


Sydney, New South Wales, Australia Legal Aid NSW Full time
About the Role

The Health Care Complaints Commission is seeking a highly skilled Assessment Officer to join our team. As an Assessment Officer, you will be responsible for the diligent and timely assessment, management, and preparation of assessment plans for all complaints received.

Key Responsibilities
  • Analyzing and interpreting information regarding complaints
  • Managing a high volume workload with tight deadlines
  • Displaying empathy while remaining objective and impartial
  • Tailoring communication to various stakeholders
What You'll Receive
  • A fantastic temporary and ongoing Clerk 5/6 opportunity
  • A salary range from $89,707 - $98,982 plus superannuation and annual leave loading
  • Flexible working arrangements
  • Great office facilities walking distance from Central station
  • Access to our well-being initiatives such as Fitness Passport, Headspace subscription, and more
  • Access to unique growth and development opportunities, including access to over 17,700 online LinkedIn Learning courses
About the HCCC

The Health Care Complaints Commission (HCCC) is an independent statutory body that plays a central part in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of individuals and the community.

About You
  • A natural problem solver with experience in a complaints or case management environment
  • Driven and motivated to manage a high volume workload with tight deadlines
  • Confident and practices sound judgement, and the ability to display empathy while remaining objective and impartial
  • A strong communicator and negotiator with advanced written and verbal communication skills