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Customer Service Specialist

4 months ago

Sydney, New South Wales, Australia people2people Full time

As a result of growth and internal promotion, this leading Medical Insurance company is seeking a permanent Member Service Specialists to join their team.

Priding itself on building expert professionals, this business heavily focuses on training, developing, and promoting their staff.

The Role:

Reporting to the Team Leader, you will focus on building key relationships with members and servicing their queries.

Specifically, your responsibilities will include:

  • Managing inbound call volume.
  • Responding to queries from members in written form.
  • Keeping accurate and uptodate records of members' queries.
  • Managing your work in accordance with the business's processes, compliance, and legislative requirements.
  • Providing members with uptodate information regarding their membership.
  • Continuously looking for processes to improve the overall service of members.

To Be Successful:

  • Worked previously in an insurance based role
  • You must communicate well both verbal and written
  • Thrive working in a fastpaced, fun environment
  • Present as a motivated and empathetic individual

BENEFITS

  • WFH flexibility after training period
  • Genuine development opportunities
  • Work within a collaborative and inclusive environment with a great team culture
  • Discounted health insurance
  • Free travel insurance
  • Study assistance
  • Work with a market leader, with a majority market share