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Procurement and Vendor Management Leader

3 months ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

Procurement and Vendor Management Leader

Brisbane, Melbourne OR Sydney

  • Unique opportunity to make this role your own in a leading Australian Insurer
  • No day is ever the same, plenty of variety, end to end visibility
  • Flexible working model, supportive and collaborative environment
We're never just satisfied with how things are - because we know how things could be. And it's our expert Technology team who forge ahead every day to make those 'what ifs' a reality.

Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable.

In return, you'll be supported to bring your own ideas to the table and challenge conventions - with the aim of making life a little brighter, simpler and better for our customers and each other.


Overview of the role


You will have extensive experience managing Top Tier software providers and large contracts, such as IBM, Microsoft, ServiceNow, Oracle etc and understanding terms and conditions especially performance metrics like Service Levels and KPIs are essential.

You will be required to manage monthly performance meetings and understand reporting including analysis of trends and issues.

Whilst experience of vendor management is beneficial, procurement experience is essential. The role has both an internal and external lens and works with multiple stakeholders at all levels.


This role sits within a close-knit team where no two days are the same, offering plenty of variety and allowing you to be involved in a range of activities end to end from idea generation to expiry.


This is a unique opportunity to join a leading Australian Insurer invested in the changing digital and environmental landscape, where you will have the chance to be involved in strategy creation and delivery of commercial outcomes that enable technology solutions that focus on building futures and protecting what matters for our customers.


What you'll do:

  • Manage external vendor relations & performance including SLA's governance, adherence to the SMF while building strong partnerships
  • Implement and manage vendor governance framework and supplier review processes, manage monthly performance meetings
  • Perform as functional bridge amongst external vendors as well as internal stakeholders
  • Develop and implement Category plans, sourcing strategies and/or negotiation strategies including define appropriate supply models for each category of spend and establish contracts that are competitive, reduce risk and optimise supply through appropriate SLAs
  • Determine the roles & responsibilities between Technology Procurement & Vendor Management and stakeholders within T&T; this will involve an assessment of complexity, existing intellectual property, risk, legal requirements, budget ownership and other relevant factors
  • Interpret T&C's, resolve vendor disputes that have been escalated or are of a systematic or strategic nature and work with T&T Domains to resolve supplier performance and governance issues & coordinate development and tracking of improvement plans, if required

What you'll bring:

  • Minimum 5 years' experience in vendor management or procurement, specifically experience with large software contract renewals and tenders
  • Experience in ICT Category Management/ Vendor Management to include Tier 1 Software providers, such as IBM, Oracle, ServiceNow, Microsoft etc
  • Experience in large organisations with complex environments, a background in the Insurance industry would be highly regarded
  • Experience in a centralised procurement/commercial environment providing services to a broad customer base.
  • Experienced in achieving and being accountable for tangible commercial results.
  • Experience in delivering quality outputs within tight timeframes within a standardised project management framework and structured procurement approach.
  • Experience in working with others in a (preferably commercial) strategy setting role.
  • Experience in influencing stakeholders at all levels of the organisation, and delivering quality outputs within tight timeframes

What we can offer you:

  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave.
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

About Suncorp Group:


We're proud to be a part of the Suncorp Group family alongside some of Australia's most trusted and diverse names in insurance.

Together,