PA2024387 Specialist Team Administrator

1 week ago

Melbourne, Victoria, Australia SS&C Technologies Holdings Full time
Job Description

Opportunity Snapshot:

This varied and high paced role that has responsibility for processing of Distributions, Management Fee Rebates, Adviser Service Fees, Commissions, transaction/periodic/tax statements, QTFN and AIIR lodgements. Delivering all the above requirements to the agreed timelines and of the highest quality.

Core Skills and Attributes:

  • Excellent written and verbal communication
  • Quality service orientation/continuous improvement
  • High level of accuracy and attention to detail
  • Spreadsheet and analytical skills
  • Planning and organising
  • Customer service focus and a passion for service delivery
  • Excellent Problem-Solving Skills and demonstrated initiative
  • Ability to build strong relationships with internal stakeholders
  • Ability to work well under pressure, maintaining professionalism
  • A 'can do' approach and an ability to operate effectively within a dynamic and high performing environment
  • Demonstrated drive and commitment towards attaining the highest possible standards
  • Ability to work effectively and consultatively within a diverse team environment

Accountabilities:

  • Managing and processing of timetabled workloads
  • Meeting deliverables per SLA's and agreed timetables
  • Assisting the Team Leader and Head of Specialist with projects and enhancements related to the Specialist Team
  • Assisting with reviewing and updating procedures and checklists for onboarding new clients
  • Working effectively with the team and other internal/external stakeholders, including our offshore operations team

Deliverables:

  • Delivery of client processing and reporting accurately & within SLA/timetable requirements
  • Immediate escalation of any quality or timeliness issues to Team Leader and or Head of Specialist
  • Team assisting with maintaining documentation such as procedures and checklists
  • Provide high quality internal and external client service
  • Work with other teams within operations team to deliver optimum outcomes
  • Work with the team to conduct appropriate testing assurance for platform releases relating to Trust Architect releases, BCP testing etc

Knowledge and Experience:

  • 5+ years Financial Services experience – knowledge of Funds Management, Custody and Platforms preferable
  • 3+ years Unit Registry experience preferable but not required

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