Renewal Account Specialist

1 week ago

Sydney, New South Wales, Australia ServiceNow Full time

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible.

We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.

By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.

We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.


With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description What you get to do in this role**:

  • Manage a book of digital renewals as the primary or secondary driver in close alignment with the Digital Sales Representative.
  • Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from ServiceNow.
  • Engage independently in customer conversations around renewal timing, pricing, legal, and general customer needs.
  • Identify customer needs and demonstrate account management capabilities to guide renewal closure.
  • Maintain an understanding of ServiceNow licensing models to provide both sales and customer assistance in licensing discussions.
  • Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
  • Own renewal forecasting cadence and opportunity management and ensure forecast is accurate and escalate risk as needed.
  • Connect with customers on multiyear contracts to ensure continued engagement and customer value realization.
  • Present renewal proposal(s) and customer options and notify customer of upcoming contract expiration.
  • Work with Legal, Deals Desk, and Sales Operations to resolve complex issues regarding approval and finalization of executable OF.

Qualifications To be successful in this role you must have**:

  • 2+ years in a direct sales or sales development role; experience with renewal sales and/or account management a plus.
  • Experience building relationships with peers and partners.
  • Excellent customer management skills; including sales, account management, and customer service.
  • Personal initiative to identify areas of process improvement and efficiency.
  • A selfstarter with an appetite to jump headfirst into problemsolving and quick to adapt and learn new processes and tools
  • Highly organized and proficient at time management. You can juggle multiple priorities at once.
  • Strong work ethic and quota achievement.
  • Expertise with a SaaS model focused on enterprise software is preferred.
FD21

Additional Information
ServiceNow is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work.

Click here to learn about our work personas:
flexible, remote and required-in-office.

Please Note:
Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

  • Renewal Account Specialist

    1 week ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Ict Renewals Specialist

    1 week ago

    Sydney, New South Wales, Australia PERSOLKELLY Full time

    About the RolePERSOLKELLY have partnered with a Telecommunications Provider based in Macquarie Park. An opening for an experienced Renewal/Quote Specialist to join on a permanent basis. You will be joining a team of 6 and will co-ordinate between the sales teams, customers, offshore teams and vendors eg. Cisco or Arrow distributers to deliver an exceptional...

  • Renewals Account Manager

    1 week ago

    Sydney, New South Wales, Australia Proofpoint Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing We're committed to bringing passion and customer focus to the business._Corporate OverviewProtection Starts with People.The Role and the TeamBased out of Sydney Australia, Proofpoint is looking for a self-starting, responsible, mature, highly-motivated renewal sales account...

  • Senior Renewals Manager

    1 week ago

    Sydney, New South Wales, Australia Salesforce, Inc. Full time

    The Salesforce Senior Renewal Manager is responsible for owning and executing a large portfolio of renewal contracts in an assigned territory for the Mule Soft business at Salesforce.Senior Renewal Managers are responsible for creating strategic partnerships with internal team members such as Sales and Customer Success & Growth (CSG) organizations to secure...

  • Renewals Manager

    1 week ago

    Sydney, New South Wales, Australia Zoom Full time

    We are looking for an Upmarket Renewals Account Manager. One hour, you may be negotiating a renewal's contract and the next helping escalate a support case. You could be working with Customer Success on implementation issues or partnering with Finance to resolve a contract dispute. No two days will ever look the same As a Renewals Account Manager, your...

  • Renewal Manager

    1 week ago

    Sydney, New South Wales, Australia Miro Full time

    About the Team:The Renewals org is a diverse team, based in hubs across the globe, responsible for managing all Miro subscription renewals, direct and through the partner channel. We are looking for you to complete our team and start owning the relationship with our most valued customers. All ideas and initiatives are welcome with a highly collaborative...

  • Renewals Manager

    1 week ago

    Sydney, New South Wales, Australia Extend Consulting Full time

    Worktype:Contract/TempLocation: SydneyThe Company**I am partnering with a global, sophisticated SaaS vendor focused on helping teams swiftly tackle incidents and maintain optimal digital experiences.To do that they rely on best-in-market, versatile predictive algorithms that protect organisations of all sizes, their users, reputation and revenue/profit...

  • Manager, Renewal Management

    1 week ago

    Sydney, New South Wales, Australia Genesys Full time

    Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...

  • Renewals Representative

    1 week ago

    Sydney, New South Wales, Australia Commvault Systems (Australia) Pty Ltd Full time

    JOB DESCRIPTION About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security,...

  • Renew Energy

    1 week ago

    Sydney, New South Wales, Australia Rio Tinto Full time

    Renewable Energy and power decarbonization Sr. Analyst Impactful role in Rio Tinto's ambitious decarbonization objectives Excellent opportunity to join the global Renewable Energy Projects team Strategic and pivotal position linking global Rio Tinto businessesAbout the roleFinding better ways to provide the materials the world needs.To strengthen this team,...

  • Account Manager

    1 week ago

    Sydney, New South Wales, Australia Clarivate Full time

    We are looking for an Account Manager to join any of our industry segment Academia & Government / Life Science & Healthcare / Intellectual Property in our ANZ region. The Account Manager leads and coordinates sales activity for an assigned territory, utilizing expertise and other resources such as product specialists, client relationship managers and field...

  • Renewable Energy Investment Manager, Australia

    1 week ago

    Sydney, New South Wales, Australia TIAA Full time

    Glennmont Partners is a leading clean energy infra manager with a long-standing successful track record. Over the last 12 years, Glennmont has invested in renewable power generation projects and assets in Europe. With Assets under Management of €3.6bn, Glennmont has strong experience across different technologies including: Offshore Wind, Onshore Wind,...

  • Renewable Energy Investment Manager, Australia

    1 week ago

    Sydney, New South Wales, Australia EFinancialCareers Ltd. Full time

    Renewable Energy Investment Manager, Australia Renewable Energy Investment Manager, Australia TIAA Sydney, Australia Renewable Energy Investment Manager, Australia TIAA Sydney, Australia Posted 2 days ago Permanent Competitive Renewable Energy Investment Manager, Australia Glennmont Partners is a leading clean energy infra manager with a long-standing...

  • Associate Renewals Representative

    1 week ago

    Sydney, New South Wales, Australia Check Point Software Technologies Ltd. Full time

    Your Team:As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real time needs and providing our cutting edge technologies and services...

  • Renewable Energy Investment Manager, Australia

    1 week ago

    Sydney, New South Wales, Australia TIAA Full time

    Glennmont Partners is a leading clean energy infra manager with a long-standing successful track record.Over the last 12 years, Glennmont has invested in renewable power generation projects and assets in Europe.With Assets under Management of €3.6bn, Glennmont has strong experience across different technologies including: Offshore Wind, Onshore Wind, Solar...

  • Renewable Energy Asset Engineer

    1 week ago

    Sydney, New South Wales, Australia Australian Energy Market Operator Full time

    Our expert team can help your company to find exactly what it's looking for in a worker or we can position you as a job seeker to secure your ideal position. Showing 12 Jobs Director Board & Advisory Board > Non-Executive Director Join the board and utilise your deep knowledge electricity distribution networks to help faces challenges as NZ Inc...

  • Renewable Energy Investment Manager, Australia

    1 week ago

    Sydney, New South Wales, Australia Nuveen Full time

    Glennmont Partners is a leading clean energy infra manager with a long-standing successful track record. Over the last 12 years, Glennmont has invested in renewable power generation projects and assets in Europe. With Assets under Management of €3.6bn, Glennmont has strong experience across different technologies including: Offshore Wind, Onshore Wind,...

  • Renewable Energy Investment Manager, Australia

    3 weeks ago

    Sydney, New South Wales, Australia Nuveen Full time

    Glennmont Partners is a leading clean energy infra manager with a long-standing successful track record. Over the last 12 years, Glennmont has invested in renewable power generation projects and assets in Europe. With Assets under Management of €3.6bn, Glennmont has strong experience across different technologies including: Offshore Wind, Onshore Wind,...

  • Renewable Energy Investment Manager, Australia

    1 week ago

    Sydney, New South Wales, Australia TIAA Full time

    Renewable Energy Investment Manager, AustraliaKey Responsibilities: Conduct market and competition analysis and establish strategy for the deployment of capital in renewable energy investments in solar, and storage, in Australia. Manage the origination and execution of Australian clean energy investments (acquisitions, merges, project finance and divestures)...

  • Account Manager

    1 week ago

    Sydney, New South Wales, Australia Carter Murray Full time

    LocationSydney, New South Wales Contract TypePermanent PostedPosted 3 hours ago IndustryConstruction, Education, FMCG/Consumer Goods, Healthcare, Media, Pharmaceuticals/Life Sciences, Technology SalaryAUD AUD95000 per annum + + super + comms OTE 140k Expiry DateMy client, a leading global company produce business information and market research services for...