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Sales Support Officer

3 months ago

Saint Marys, Tasmania, Australia APAC Full time

Job Description:

COMPANY PROFILE:

WHO WE ARE LOOKING FOR:

_As a Sales Support Officer you are responsible for providing functional support to the field sales team and dealer network. This support is focused on driving retail sales activity through both the dealer network and direct retail channels to acquire new customers and increase the rate of customer retention. Within this role, your primary responsibilities also include providing support to the customer base with inbound enquiries and customer profile maintenance._

YOUR KEY RESPONSIBILITIES:
-
Provide territory relief to during prolonged periods of SFM absentee:


  • Provide quoting support to all Retail sales channels:
-
Attend to direct sales enquires, providing quotes and assistance where required:


  • Make contact with customers before finalisation of their existing account to sell additional finance or re-financing options:
-
Follow up on all quotes given:


  • Provide support to the field sales team to complete the packaging of a deal prior to assessment where required:
-
Look for and execute opportunities to cross-sell and up-sell, providing lead generations to the dealer network:


  • Produce and distribute loan documentation as required for each sales channels:
-
Support field team and dealers to ensure settlements occur in a timely manner:


  • Maintain contracts in FIS including customer's personal details, assignments, and equipment details:
-
Make amendments to direct debit plans as requested by customers:


  • Calculate payout and partial payout quotes for Retail finance agreements:
-
Provide overflow support to the Business Operations team during peak periods:


  • Completes business plans, other reports and documentation as required:
-
Ensures compliance measures are met

YOUR KEY COMPETENCES AND QUALIFICATIONS:

  • Finance and / or Banking industry experience
  • Exposure to financial documentation (eg. goods mortgages, financial leases)
  • Internal sales or telesales experience
  • Strong computer literacy including MS Excel and MS PowerPoint
  • Experience in analyzing sales data and preparing sales reports
  • Excellent interpersonal and communication skills (both verbal and written)
  • Excellent task management skills
  • Language Requirement(s): English

WHAT WE OFFER YOU:

Retirement & Insured employee Benefits

  • Superannuation
  • Income Protection Cover
  • Death/TPD Cover
  • Private Health Insurance NZ
  • Private Health Insurance AU (retail discounts)
  • Employee Assistance Program

Financial Wellbeing

  • Member Discounts Network
  • Member discounts
  • Fitness and Health
  • CNH Brand Merchandise employee discounts
  • Novated Leasing
  • Paid Parental Leave
  • Short
- and Long-term Incentives

  • Benefits Cars, Parking
  • Employee Referral Scheme

Employee Development & Recognition

  • Education Assistance
  • Employee Resource Groups
  • Learning & Development
  • Global Mobility
  • Service recognition

Celebrating Diversity & Inclusion

  • Multi faith room/Mother's Room
  • Inclusive Celebrations
  • Members of the Diversity Council Australia
  • Flexible Work Options

OTHER INFORMATION:
Acknowledgement of Country

Together We Grow

We believe that everyone, everywhere, deserves an equal opportunity to thrive.

Every day, we innovate and adapt to give farmers and builders across the world the tools they need to succeed.

And we do the same for our people.

Building a
diverse,
equitable and
inclusive business isn't a one-off exercise. We can always do better. But we're completely committed to the process. When we do right by each other and by our customers, we are more innovative and creative. Growing Together to build a better future for us all.

Job Requirements:

COMPANY PROFILE:

WHO WE ARE LOOKING FOR:

_As a Sales Support Officer you are responsible for providing functional support to the field sales team and dealer network. This support is focused on driving retail sales activity through both the dealer network and direct retail channels to acquire new customers and increase the rate of customer retention. Within this role, your primary responsibilities also include providing support to the customer base with inbound enquiries and customer profile maintenance._

YOUR KEY RESPONSIBILITIES:
-
Provide territory relief to during prolonged periods of SFM absentee:


  • Provide quoting support to all Retail sales channels:
-
Attend to direct sales enquires, providing quotes and assistance where required:


  • Make contact with customers before finalisation of their existing account to sell additional finance or re-financing options:
-
Follow up on all quotes given:


  • Provide support to the field sales team to complete the packaging of a deal prior to assessment where required:
-
Look for and execute opportunities to cross-sell and up-sell, providing lead generations to the dealer network:

  • **Produce and distribute loan documentation as requi