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Guest Service Agent

3 months ago

Melbourne, Victoria, Australia Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP

Schedule Part-Time

Located Remotely? N

Relocation? N

Position Type Non-Management


Are you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott International, the largest hotel network in the world.

W Melbourne is one of Marriott's luxury brands and our mission is to ignite curiosity and expand worlds. Our tribe are diverse and enabled to be the best version of themselves. If this sounds like your next workplace read on

About the Hotel - W Melbourne


W Melbourne is the rebel between the streets, taking its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city.

Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history.

There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space.

W Melbourne is set to be the place to see and be seen in.

About the Venue
Friendly, unscripted, real and connected, the Whatever/Whenever service team assist in making any request a reality.

Our Whatever/Whenever Talent will know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.


Why Join W Melbourne?

  • You are our connector
  • Enjoy a competitive salary, exclusive staff perks, and Marriott International global room night discounts and 35% off food and beverage for you, your family and your friends.
  • Propel your career forward with opportunities across Marriott International, always advertised on Marriott careers, our platform for recruitment.
  • Be part of W Melbourne's success, including a Two Hatted Restaurant, Best Deluxe Restaurant, Award Winning Event Spaces, and Award-Winning Bar Design.
  • Be part of Marriott's TakeCare initiative, where we give back to the community, and not just talk about it
  • Earn a paid day off on your birthday because we believe in celebrating our rockstars
  • YOU
  • Benefit from our Employee Assistance Program, addressing physical, emotional, and financial wellbeing.
  • Take advantage of our Employee Referral Bonus and enjoy working alongside your tribe.

About You - CANDIDATE PROFILE

  • Your positive, cando approach sets the tone for excellence.
  • Eager for new challenges and career growth.
  • Audacious

About the Role -

  • Operate telephone switchboard, process guest requests for wakeup calls, and connecting and directing calls to the appropriate extension.
  • Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
  • Provide information to guests about room features, property amenities, and local areas of interest.
  • May process room service orders, answer questions on menu selection and record transactions in pointofsale system.
  • Assist guests with accessing internet and guestroom entertainment.
  • W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tunedin, upforanything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. _Be_ where you can do your best work,_ _begin_ your purpose, _belong_ to an amazing global_ _team, and _become_ the best version of you._
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences.

A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.

Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work