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Customer Service Representative

2 months ago


Scoresby, Victoria, Australia DFP Recruitment Services Full time
Job Description

**Job Title:** Customer Care Consultant

**Job Type:** Full-time

**About Us:

DFP Recruitment Services is a leading provider of recruitment services, specializing in placing talented individuals in top companies. We are seeking a highly skilled Customer Care Consultant to join our team.

**Job Summary:

We are looking for a Customer Care Consultant to provide exceptional customer service and support to our clients. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing solutions to meet customer needs.

**Key Responsibilities:

  • Provide exceptional customer service and support to clients via phone, email, and in-person
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction
  • Develop and maintain strong relationships with clients to ensure customer loyalty and retention
  • Stay up-to-date with industry trends and best practices to provide innovative solutions to customers

**Requirements:

  • Previous customer service experience in a technical or service-oriented role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and customer relationship management software

**What We Offer:

DFP Recruitment Services offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being.