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Service Sales Representative
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Customer Service Representative
2 months ago
The client is a renowned global leader in the dairy industry, recognized for its premium products and extensive portfolio of dairy offerings. The company is committed to innovation, sustainability, and delivering exceptional quality to consumers worldwide.
Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring seamless order processing.
Key Responsibilities- Respond to incoming customer inquiries via phone and email
- Make outbound calls to follow up on deliveries and resolve any issues
- Key a high volume of orders accurately and efficiently
- Collaborate with operations to check stock availability
- Provide timely and effective resolution to customer complaints
To be successful in this role, you will have a background in customer service within a call centre environment or within the fast-moving consumer goods industry. You must be available to work across three shifts, rotating across 8am-4pm, 9am-5pm, and 10am-6pm.
