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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Consultant. As a key member of our Customer Care team, you will play a vital role in delivering exceptional service to our customers and supporting our Account Managers.
Key Responsibilities- Provide timely and effective support to customers via phone and email, ensuring overall satisfaction and resolving queries efficiently.
- Collaborate with Account Managers to address customer concerns and provide proactive solutions.
- Perform administrative tasks related to the Customer Care role, including data entry and record-keeping.
- Offer product recommendations to customers based on their previous buying history, driving sales and customer loyalty.
- Strive for first contact resolution and meet relevant service level objectives.
- Experience in a customer-facing environment, with a strong focus on delivering exceptional service.
- Excellent written and verbal communication skills, with the ability to articulate complex information clearly.
- Ability to work autonomously in a small team, with a proactive mindset to anticipate and problem-solve.
- Proficiency in Microsoft Office suite, with a willingness to learn and adapt to new systems.
- Competitive salary and benefits package.
- Opportunities for career growth and development, with a focus on employee empowerment.
- Access to a range of employee discounts and perks, including team member discounts for Bunnings, Kmart, Officeworks, OnePass, and Target.
- Participation in the Wesfarmers share plan, providing a sense of ownership and investment in the company's success.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application today. We will be in touch with suitable candidates as we receive them.
As part of our recruitment process, you may be required to undergo background checks, including a police check, pre-employment medical assessment, and/or drug and alcohol testing.
Blackwoods is committed to diversity and inclusion, and we encourage applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community, and people with disabilities.
