Tenancy Manager

1 week ago

Sunshine Coast, Australia HRM Contracting and Consulting Full time

Our client, Coast2Bay Housing Group is a dynamic, award-winning, and fast-growing community and affordable housing leader in SE Qld that is transforming lives.


The Tier 1 organisation manages over 1200+ properties across the four vibrant coastal regions of Moreton Bay, Sunshine Coast, Noosa and Gympie, from four central offices.

This role will be based out of the Caboolture office.


This role is vital to its mission of delivering meaningful change, ensuring pathways to affordable living, promoting social inclusion and contributing to regional economic development.


Attractive benefits include flexibility, life balance in a naturally beautiful location, generous gifted days off, and an expert team beside you.

We invite you to seize a rare opportunity to make a difference and join a team that cares


The role of the Tenancy Manager is to work collaboratively with the Asset Management and Client Services and Administration Teams to efficiently manage a portfolio providing excellent service that ensures a positive tenant experience including connecting tenants with communities and facilitating support as required to maintain their tenancies.


Key areas of responsibility include:

  • Assisting clients achieve their housing needs in accordance with RTRAA 2008, government and C2B policies;
  • Housing and administering clients in appropriate accommodation and achieving a high level of client satisfaction;
  • Early identification of stressors and provision of timely responses to assist tenants to sustain their tenancies;
  • Managing the tenancies in a costeffective manner to achieve long term value to the tenants, lessors and C2B;
  • Maintain regular contact with tenants and support services to ensure tenancies are sustained;
  • Resolving issues and concerns raised by tenants with respect and consideration;
  • Administration of housing management systems;
  • Contributing to service planning and development;
  • Liaising with support agencies, government and nongovernment agencies on tenancy matters, and
  • Working with the C2B Team in a coordinated and cooperative manner.

Skills and experience

  • A Tertiary Qualification is desirable or substantial industry experience.
  • A minimum 3 years' experience working in tenancy/social housing or other human services or property management related field.
  • Case Management experience is desirable.
  • High level conflict management and dispute resolution skills.
  • Be selfmotivated and able to manage your own workload.
  • A demonstrated commitment to work within a personcentred social justice framework.
Coast2Bay offers a flexible 9-day fortnight with excellent remuneration, including access to salary sacrifice and a supportive working environment.

If this sounds like the next step in your career, please click "APPLY NOW" or contact HRM on

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