Tenancy Manager

1 week ago

Sunshine, Australia The Salvation Army Full time
Start your career with The Salvation Army today


We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


ABOUT US


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship.

The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.


  • About the Role:


Our exceptional Salvos Housing team currently have an exciting permanent full time opportunity for a Tenancy Manager / Housing Worker to join our Sunshine, Melbourne office with hybrid working arrangements.

This is a busy and rewarding role that will develop your tenancy management skills.

Reporting to the

_Housing Coordinator_ the Tenancy Manager will be responsible for tenancy and property management in line with the Residential Tenancies Act (RTA), whilst ensuring awareness of tenant and landlord roles and responsibilities and ensuring at all times the managed properties are of good standard.


Key Responsibilities:

  • Providing all round Tenancy management service
  • Working sensitively with a diverse customer group with complex needs, including those who are in housing crisis
  • Liaising with various stakeholders including vulnerable people
  • Ensuring that tenancies within the portfolio are managed and maintained, leases are up to date, properties are inspected and reviewed, and rent reviews are managed
  • Keeping tenant records accurate and up to date
  • Maintaining data for all tenants in accordance with Salvation Army Housing (SAH) timelines, standards and procedures
  • Carrying out all Tenancy management inspections and duties under the Residential Tenancies Act (RTA)
  • Addressing high risk situations involving tenants within required time frames, as per The Salvation Army's (TSA) policy and procedure
  • Attending VCAT hearings as per the Residential Tenancies Act (RTA)
  • Developing strategies to address tenant needs within relevant policy and procedure and Residential Tenancy Act (RTA) guidelines

About you:

  • Solid understanding of the Residential Tenancies Act
  • Experience attending VCAT
  • Experience with using the MS Suite of products
  • An understanding of the legal framework for affordable and community housing
  • Sound knowledge of housing development within the social housing and community welfare sector will be highly regarded
  • A friendly and calm approach
  • Must hold a current driver's license

Desirable:

  • Familiarity with Tenancy Management Systems such as CHINTARO
  • Victorian Agents Representative certificate

Why work for us:

  • Eligible employees can access NFP salary packaging
  • Flexible working arrangements
  • Opportunity for career development
  • Paid parental leave
  • Employee Assistance Program
  • Internationally renowned notforprofit organisation
  • An inclusive culture of dedicated, passionate and professional team members
  • Rare opportunity to work with passionate, likeminded people who enjoy being a part of an organization that makes a difference within the Australian community

How to Apply:

  • The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
  • We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
  • The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
  • We are committed to providing a safe environment for our people. _
  • Please note that The Salvation Army has a mandatory vaccination procedure._
  • We value Integrity, Compassion, Respect, Diversity, and Collaboration_

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