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Technical Support Specialist
3 months ago
Date:
Feb 7, 2024- Location: Brisbane, QLD, AU, 4000At Bluebeam, we empower people to advance the way the world is built.
We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.
We are looking for aTechnical Support Specialist to join our Enterprise Support team in Australia.
About the Role
- Take ownership of technical issues from initial report to final resolution.
- Advise customers on technical issues and best practices, helping them achieve the desired end result with Bluebeam products.
- Verify and report bugs into our bug tracking system.
- Communicate feedback to and from the members of our engineering team in a clear and concise method, as well as build relationships with the technical support community within other Bluebeam offices.
- Help create internal support resources and external support documentation (FAQ) for our global support page.
- Customer service skills Help our customers solve problems with a positive attitude and helpful spirit.
- Technical support experience for external customers preferably with a software/hardware technology company.
- Solid technical/computer proficiency, knowledge, and understanding of Microsoft Windows OS (10, 11) i.e. installing and uninstalling programs and drivers.
- A positive and proactive nature (You follow through on helping customers get the answers they need)
- Excellent communication skills, both written and verbal.
- Peoplefocused, entrepreneurial startup culture with the backing of a stable, global, corporate entity
- Nemetschek
- Competitive compensation and benefits package
- Worklife balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs
- Opportunity for continuous professional development through things like Pluralsight, conferences, and certification programs
The construction industry is adopting new technology at a feverish pace.
Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together.
Bluebeam plays a crucial role in this transformation.The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry.
Today, over 3 million people throughout the world use Bluebeam.In the US, we're a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany and the UK.
Come design and build your future with usBluebeam is proud to be an equal opportunity workplace.
We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Bluebeam is proud to be an equal opportunity workplace.We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
