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Technical Support Specialist

2 months ago

Brisbane, Queensland, Australia Komatsu America Corp. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Komatsu America Corp. as an Applications Engineer - Technical Support. This is a full-time entry-level position based in our head office, providing technical support for our industry-leading products in the Australasian region.

Key Responsibilities
  • Provide level 1-2 technical support through task assigned processes using deployments, updates, code changes, and testing to ensure product functionality and customer satisfaction.
  • Diagnose root cause of problems, troubleshoot issues/ repairs within agreed timeframes.
  • Daytime telephone support to resolve issues with our clients.
  • Open and close support tickets.
  • Deployment of systems may require travel to domestic and international mines and Modular Mining offices around the globe.
Requirements
  • Bachelor's degree in engineering or science discipline, or equivalent professional experience.
  • Ability to analyse technical data and look for opportunities and solutions.
  • Knowledge of computing languages such as C, C++, SQL and/or scripting languages.
Preferred Qualifications
  • Mining experience.
  • Network/Systems administration fundamentals.
  • Knowledge in programming fundamentals.
  • Relational database knowledge (SQL).
What We Offer
  • We Live by Our 'SLQDC' Values: Safety, Compliance and Law, Quality and Reliability, Delivery and Cost.
  • Insurance Cover: Death and Income Protection Insurances provided during your employment.
  • Yearly Bonus: Potential for all employees to receive a yearly bonus.
  • Healthy Lifestyles: Reimbursements for a healthy lifestyle (gym memberships or sporting activities).
  • Work-life balance: Hybrid work and 9 day fortnight options.
  • Study: Educational Reimbursements for study applicable to your role or future progression within the company.
  • Inclusivity and Diversity: We are an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We welcome all candidates to apply.
  • We Care: Our peoples' health & wellbeing is imperative to us, so we offer a Wellbeing Program for confidential psychology services for the whole family.