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Technical Support Specialist

2 months ago

Brisbane, Queensland, Australia Paxus - Technology + Digital Talent Full time

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our IT team at Paxus - Technology + Digital Talent. As a key member of our team, you will be responsible for delivering exceptional technical support and customer service to our clients.

Key Responsibilities:

  • Technical Support: Provide first-level technical support to clients via phone, email, and ticketing systems, ensuring prompt and efficient resolution of software and hardware issues.
  • Collaboration and Communication: Work closely with IT colleagues and clients to troubleshoot and resolve technical issues, utilizing effective communication and interpersonal skills.
  • ServiceNow and Active Directory: Utilize ServiceNow ticketing system to track and manage client requests, ensuring accurate documentation and resolution. Manage and maintain user accounts and groups in Active Directory.
  • Escalation and Problem-Solving: Escalate complex issues to higher-level support teams as necessary, focusing on end outcomes and aligning work processes to achieve desired results.

Requirements:

  • Experience: Ideally at least two years of experience in a Service Desk or technical support role.
  • Technical Skills: Proficiency in using ServiceNow for incident and service request management, familiarity with Active Directory, including user account management.
  • Customer-Facing Experience: Proven customer-facing experience with excellent communication and interpersonal skills.
  • Technical Expertise: Solid experience with setting up and troubleshooting AV technologies.

About Paxus - Technology + Digital Talent: Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds, and people living with a disability. We are committed to creating an inclusive and supportive work environment.