Client Services Coordinator

1 week ago

Deer Park, Victoria, Australia FindStaff Full time

FindStaff are currently seeking an experienced and enthusiastic Client Services Coordinator to join the AGA Team in Deer Park, VIC.


About the Company


AGA is part of IntoWork Australia which has operated as a key provider of recruitment, training employment, community and business services across Australia for over 35 years.

Since then IntoWork has expanded into a group of businesses that now operate nationwide.

These businesses incorporate high profile companies including - AGA, CTC, Findstaff, HTN, Institute of Training & Further Education, Interact, Mas National, MRAEL, Stockdale Personnel and Work & Training.

IntoWork is also the founder and principal supporter of the Inner North Community Foundation.

About the Role
The Client Services Coordinator is responsible for overseeing the day-to-day functioning of the below services:

  • Develop processes to assist with implementation and rollout of new programs and initiatives
  • Streamline existing processes and systems to create a 'one best way'
  • Collecting information on how to best serve clients (internal and external)
  • Maintenance of accurate business reporting
  • Provision of administrative support to other AGA staff members

Key Responsibilities

  • Assist and collaborate the administration team in providing high quality, responsive and accurate information
  • Provide an efficient, welcoming first point of contact for actual and potential clients and referrers
  • Provide accurate and relevant information to all external enquiries
  • Ensure all reporting and correspondence is timely and of a high quality
  • In conjunction with the Partnerships Optimisation Manager, develop, implement and ensure compliance with new and existing initiatives
  • Build and maintain close relationships with clients

About You

You will bring:
-
Demonstrated experience in a client services role within an RTO:

  • Demonstrated experience developing and maintaining systems and procedures
  • Specialist knowledge of the processes to efficiently and effectively manage a busy multidisciplinary RTO
  • Exceptional interpersonal skills with the ability to work with a diverse range of people
  • Highly developed verbal and written communication skills
  • Excellent organisational and time management skills, with the ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlines
  • Ability to work both independently and collaboratively as a productive team member
  • Highly Desirable: Knowledge and experience with VETtrak software
  • Valid drivers licence required
  • Applicants must be eligible to work in Australia. Current Working with Children and National Police Checks are required and can be arranged for the suitable applicant._

What's in it for you?

  • Great Company Culture
  • Career Growth Opportunities
  • Supportive Team Environment
  • Work/Life Balance
  • Mobile phone & laptop provided
**If this sounds like you, please click on 'Apply', attaching your cover letter & resume.

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