Supervisor

2 weeks ago

Deer Park, Victoria, Australia The Comfort Group (Parent) Full time
General Duties

  • Organise delivery trucks and truck loads to maximise capacities with effective loading times to meet customer expectations.
  • Maintain effective communication lines with the Ops Manager and DIFOT and improvement opportunities.
  • Hands on approach for loading delivery trucks.
  • Actively involved with workplace inspections, risk assessments, competitive edge and housekeeping.
  • Ensue quality and environmental system requirements are adhered to.
  • Follow and enforce site instructions and standard work practices including the correct use of forklifts.
SleepMaker

  • Manage dispatch personnel and repair work.
  • Responsible for pick list generation.
  • Coordinate daily retail customer delivery bookings.
  • Coordinate unloading of trucks into the warehouse.
  • Coordinate late order management from other deports including Deer Park.
  • Communicate with Account Managers re any supply short falls.
  • Coordinate with Account Managers regarding trade sows or mall sales.
  • Manage Customer Returns and bed replacements.
  • Ensure stock is correctly labelled and recorded in Syteline.
  • Ensure warehouse housekeeping is maintained and product is secure.
  • Cage inspections and liaise with Operations Manager for maintenance.
  • Rotation of stock.
  • Fax POD's to customer service.
  • Print pick slips.
People Management & Leadership

  • Contribute to effective team decisions and the development of both site and total Company performance.
  • Hold regular communication meetings with the team to communicate and deliver on day to day and longer term plans.
  • Ensure good clear communication within the warehouse, other departments and all customers.
  • Maintain effective communication lines with the site leaders, including but not restricted to issues concerning OHS / E / Q, CE, staff relations, conduct, DIFOT issues and improvement opportunities.
People


Leading your team to ensure the provision of a work environment that encourages individuals to perform at their full potential.


  • Lead by example with own leadership behaviours being consistent with the values, vision, goals, and priorities of TCG.
  • Lead with enthusiasm, energy, consistency, and an action orientation. Be the champion of time management.
  • Collaboration and participation from all levels in problem solving.
  • PD's are current and team members have clarity of accountabilities, responsibilities, and deliverables.
  • Performance goals are set collaboratively, reviewed regularly on time and are of high quality creating value.
  • Key performance indicators are developed, understood, and incorporated into goal setting.
  • Team members engaged and committed to achieving goals. Good alignment and engagement scores achieved.
  • Identify employee training and development needs to enhance their productivity, effectiveness and job satisfaction.
  • Performance management of team members in line with Company policies and procedures.
  • Manage absenteeism to ensure compliance with Company procedures.
  • Responsible for site manpower.
Safety & Quality

OHS accountabilities and responsibilities include but not limited to:

  • Safety and Quality Management System accountabilities and responsibilities relevant to the position as outlined in the Safety &/or QMS system guidelines and procedures.
  • Act responsibly for the safety of self and others, including the reporting of all hazards, incidents and near misses, wearing of any designated PPE, ensuring that tools/equipment are in a safe condition before use and your immediate work area safe with no trip, slip or fall hazards unresolved.
  • To work collaboratively with other team members to ensure a safe, productive, and enjoyable workplace.
  • Follow reasonable instructions and comply with the relevant safe work procedures.
  • Participate in OHS improvement activities.
  • Understand your site evacuation plan in preparation of an emergency.
  • Escalate unresolved issues to a SNR Manager, P&C Team and/or via the Whistle Blower process.
Conduct

Demonstrate and maintain a high standard of personal conduct to ensure compliance with all legislative and/or Company policy obligations including but not limited to:

  • Accurate recording of attendance, notification of absence and leave.
  • Ensure your conduct reflects the Company commitment to a workplace that is inclusive and free from any form of harassment or discrimination.
  • Ensure your fitness for duty, and the safety, health and welfare of yourself and others in the workplace, whether coworkers or visitors.
  • Ensure your personal conduct does not damage or harm the integrity or reputation of the Company, its employees, or clients.
  • Follow the dispute resolution reporting process for the reporting of personal grievances and related issues.

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