Student Hq Administrator

2 weeks ago

Melbourne, Victoria, Australia Swinburne University of Technology Full time

Are you passionate about providing exceptional customer service and assisting students in their academic journey? Join our StudentHQ team at Swinburne University as a Student HQ Administrator In this role, you will be the main point of contact for all student enquiries, handling a wide range of tasks from cashiering to student lifecycle assistance.

Your dedication to detail and outstanding customer service will be crucial in ensuring a positive experience for our students and staff.


About You
To be suitable for this role you will need to have experience in the below key accountabilities:

  • Demonstrated commitment to providing outstanding customer service.
  • General knowledge and experience of tertiary sector operating procedures.
  • Demonstrated ability to work independently and collaboratively as part of a team.
  • Demonstrated high level interpersonal skills, including the ability to liaise effectively with a wide range of internal and external people, and maintain confidentiality.

Qualifications

  • Completion of an associated diploma level qualification with relevant workrelated experience or a certificate level qualification with postcertificate relevant work experience; or an equivalent combination of relevant experience and/or education/training.

About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges.

With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it.

We are committed to a differentiated university proposition in education and research, so that:

  • Every Swinburne learner gets a work experience
  • Every Swinburne graduate gets a job
  • Every Swinburne partner gets a tech solution
  • Swinburne is the prototype of global best practice
The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

To Apply
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.


If you are viewing this advert from an external site, please click
'apply' and you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page.


Applications Close:
Friday 22nd March 2024, at 11pm.
Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Equity and Diversity

Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives.

For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

Aboriginal and Torres Strait Islander Applicants

Victoria's Commitment to Action:
Improving international student employment outcomes

We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant

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