Data Management Officer
2 weeks ago
We are Activ. We are
Customer Driven,
Listen Loudly, we
Dare to Try and
Deliver on Promises. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.
If you're looking for an opportunity where you can really make a difference and our Values resonate with yours, then come join us**We offer generous benefits such as:
- Salary
- sacrificing options up to $18,550 to increase your take
- home pay
- Options for worklife balance
- Training through Activ's RTO
- Various staff benefits from our corporate partners
- Employee assistance and wellbeing program
- An accepting and open environment to work and thrive in while giving back to the community
When successfully appointed, you will receive a ticket into our draw to win a car, holiday or cash valued at $20,000.
About the role
The
Data Management Officer at Activ, reports to Team Leader Customer Funding and proactively manages customer data, resolving queries relating to customer accounts and funding, ensuring valid records are maintained that support timely and accurate billing and a positive experience for our customers.
A typical day in the role may look like
- Working with large datasets in Excel
- Investigating queries relating to customer records and providing timely resolutions
- Supporting and advising internal & external stakeholders with funding and compliance related enquiries
- Identifying and supporting process improvements for efficient data monitoring and analysis
- Auditing customer transactions and system data to facilitate timely and accurate billing of customers
- Substantial demonstrated experience with large Client Information Management Systems with a passion for number crunching with large datasets in Excel
- Customer centric approach when working in a high volume environment
- Experience with Lumary, Health or Community Services Master Data (desirable)
- National Police Clearance and/or NDIS worker screening check.
- NDIS Worker Orientation Module
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