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Navigator Team Leader

3 months ago

Dandenong, Victoria, Australia Mission Australia Full time

Full Time | Permanent:

-
Location: Dandenong 3175:

-
Make a meaningful difference to the lives of Australians in need

Life at Mission Australia


When you join our team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive.

United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.

Find out more about us and our purpose.

Your Opportunity
The Team Leader will supervise, support and provide expert case practice advice to a medium
- size team of Navigator Case Managers/Support Workers and work alongside the Department of Education & Training (DET) and Mission Australia's leadership team to develop and implement effective procedures and processes for the program. The Team Leader will ensure Navigator is delivered in accordance with service and quality standards, program targets, DET Service Agreements and organisational policies. This position will support the Program Manager with program reporting, data collation and developing and sustaining a culture of innovation and best practice.

Your key responsibilities will be to:

  • Coordinate and oversee intake, client registration and case allocation to Navigator staff. Ensure effective distribution, management and cover during illness, training and/or annual leave.
  • Maintain an active unallocated waitlist for Navigator. Correspond with professionals, clients, and record additional updated information.
  • Complete comprehensive assessments to determine the need for reprioritising cases for allocation.
  • Engage in joint case work with Navigator support workers as required, including client outreach appointments and home visits in line with MA's Outreach policy & procedure.
  • Provide regular and documented professional supervision to direct reports in line with organisational standards, policies and procedures.
  • Actively encourage, support and motivate employees towards the achievement of client and program outcomes.
  • Ensure all clients are registered and recorded on the relevant intake database and case management system.
  • Complete monthly and quarterly operational and executive reports for funding bodies as required.

Requirements for Success

  • Relevant Degree in Community Services, Social Work, Youth Work or related discipline
  • Extensive knowledge and understanding of the barriers that lead to educational disengagement.
  • Demonstrated experience and ability in leading a team including the delivery of supervision.
  • Demonstrated ability to work effectively as a member of a multidisciplinary team and in an interagency context
  • Good analytical skills including the ability to identify, assess and manage risk
  • Demonstrated expertise working from a trauma informed care approach
  • Capacity to relate to people of differing cultural backgrounds
  • Demonstrates ability to deliver service outcomes on time and in compliance with funding requirements.
  • Ability to develop and maintain effective relationships with key stakeholders
  • Strong interpersonal and communication skills
  • Personal alignment with Mission Australia Values
  • Current Drivers Licence
  • Valid Working with Children's Check.
Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks.

Our culture


Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We're committed to the safety and wellbeing of each other and the people we serve.

We recognise and respect diversity.

So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Find out more about a
career with Mission Australia.

Your benefits

  • Rewarding work every day you know you're making a real difference
  • Notforprofit salary packaging, reducing your tax (details via
    AccessPay):
  • Generous discounts with health insurance and major retailers
  • Free external, confidential counselling and access to chaplaincy support.

How to apply
For more information, feel free to view the Position Description via Navigator Team Leader